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New release wave 1 Dynamics 365

Microsoft has announced Dynamics 365 new release wave 1. As part of wave 1 in 2021 there are some crucial changes in the system. Microsoft implemented over 20 new applications and 10 customers enhancements. Changes were made in areas such as: dimensions, finance and bank reconciliations, sales, relations management, inventory and manufacturing.

The areas of change for Dynamics 365 this year were customer onboarding, better integration with Microsoft products and the highest quality business solutions.

New release wave 1 Dynamics 365

New release 2021 wave 1 – better efficiency

New realase 2021 wave 1 od Dynamics 365 is primarily better efficiency. Main change in efficiency are:

New release wave 1 Dynamics 365
  • 20% faster to open Role Center
  • 98% faster to post Payment Journal
  • 40% faster posting of background documents batches
  • 3-5x reduction of SQL reads with Dynamics 365 Sales Integration
  • Web Services up to 25% faster
  • API Performance up to 5-6x faster
  • Report Performance up to 36x faster

New realase 2021 wave 1 is also an even better integration of Dynamics 365 with Power Platform solutions.

New release wave 1 Dynamics 365

Improvements connected with fast system implementation. IT Vision has been offering quick implementation of the Business Central system for a long time. We offer two paths of rapid implementation:

  • Implementation in 10 days – LINK
  • Live in a day – LINK

From the perspective of the future customer, it is not only the possibility of faster implementation of the system that is important. The streamlined onboarding process will make it easier to start working with the system quickly and efficiently.

 Global availability

Microsoft is constantly expanding the global availability of Business Central, an ERP system ideal for the SME sector. View the map and learn about the global reach of the solution.

New release wave 1 Dynamics 365

As part of the changes made, the memory capacity and prices were updated. New user-dedicated memory capacity has been added.

Get to know Dynamics 365 Business Central better

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    Dynamics NAV – Microsoft promises system support

    From 2016 Dynamics NAV and Navision are no longer Microsoft’s flagship solutions for the medium-sized enterprise sector. On-premise solutions have been replaced by Dynamics 365 Business Central, which is based on the cloud. It is a solid cloud solution for small and medium-sized companies. After the appearance of Business Central on the market, many NAV customers are wondering what future waits for their system. And whether they can count on support from the supplier. And from implementation partners. The answer is simple: Dynamics NAV will continue to be supported by Microsoft. This information was confirmed by Mike Morton, general manager of Dynamics NAV and D365 Business Central at Microsoft Corp.

    Dynamics NAV and Navision

    ERP and CRM systems are long-term investments

    It is obvious that investments in management systems or business software are long-term investments. Companies do bear the large costs to use the ERP or CRM system for several weeks or months. That’s why it’s so important to know that the solution you’re investing in will be supported in the future. When making an investment, you want to be sure that you will receive the support you need.

    The most important information on Dynamics NAV

    We summarize the most important information about Dynamics NAV. We also present a scenario of transition to Dynamics 365 Business Central. Which is a great continuation for NAV or Navision.

    Dynamics NAV highlights from Mike Morton:

    • “Microsoft is publishing an overview of the support and lifecycle policies on all her products including Dynamics NAV on an ongoing basis. You can find that information here: Microsoft Lifecycle Policy | Microsoft Docs
    • “Microsoft is committed to continue the support on Dynamics NAV, to continue with new releases and to keep these products on the roadmap for as long as we can foresee. There is no secret plan to stop releasing new on-premise versions”
    • “We want to align our on-premise product and our cloud product as much as possible, but there will also be innovations that are cloud only. An example is the integration with Teams, that is only part of the cloud offering and not of the on-premise offering“
    • “We expect that the vast majority of innovation and the new capabilities will be at the cloud product. So we do want to encourage every Dynamics NAV customer to migrate to Business Central. We believe that the cloud product gives the best experience for our customers and is the most cost-effective scenario in the long term”   
    Dynamics NAV and Navision

    Dynamics NAV – update or migration to Business Central?

    The good news for NAV/Navison customers is that support will continue. Microsoft also plans to release new versions. However, if you want to take advantage of Microsoft’s innovations, consider migrating to Dynamics 365 Business Central. On this solution for the SME sector Microsoft focuses its activities. And here it creates the most of new solutions and innovations. So, if you use Dynamics NAV, it is worth preparing a migration scenario to Dynamics 365.

    If you’re using NAV and you’re not ready to migrate to yet, it’s worth updating system to latest version. Thanks to this, you will provide yourself with support for the coming years.

    IT Vision offers Dynamics solutions in various scenarios, tailored to the needs and expectations of customers:

    • On-premise – based on the customer’s own infrastructure;
    • Hybrid – ERP installation in the same version as on-premise, but based on IaaS – infrastructure in the cloud – e.g. Microsoft Azure;
    • Cloud – Dynamics fully in the cloud model.

    We also have prepared solutions supporting the migration of older versions of ERP systems to modern Cloud ERP solutions.

    The complete interview can be found here: LINK

    Would you like to learn more about NAV and Navision support? Make an appointment for a free consultation:

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      The Envision Forum

      The Envision Forum is behind us. During this year’s forum speakers talked about digital transformation and about the progress of Polish companies in this process. Many of the discussions focused on security, digital competences, and the importance of artificial intelligence.

      The Envision Forum

      Among the speakers there were, among others:

      • Brad Smith – President, Microsoft
      • Mark Loughran – General Manager Microsoft w Polsce
      • Jean-Philippe Courtois – Executive Vice President, Microsoft
      • Jared Spataro – Corporate Vice President, Microsoft
      • Charles Lamanna – Corporate Vice President, Microsoft
      • James Eckart – Chief Security Advisor, Microsoft

      Digitalization

      One of the main topic was digitalization. This process has affected most companies and employees over the past year. However, it has been a trend among developing companies for years and we will be still observing it. The digital nature of companies and their solutions is a key factor to success.

      At this year’s Envision forum, we learned about the history of many companies: Link4, CCC, Rossman, PKO BP, Żabka and Budimex. This diverse catalog of companies using Microsoft 365 or Teams solutions shows that digital solutions support organizations regardless of the industry in which they are implemented.

      Appropriate competences

      Representatives of those companies emphasized that not only buying new technologies is important. The most important are the appropriate competences that allow us to use this technology properly. An example of focusing on competences is also the Power Platform solution, which, using low-code, allows you to create appropriate solutions without knowing any coding.

      Security

      Speakers also focused on solutions and data security. It is automatically provided by the Microsoft cloud and additional solutions offered by the company. Microsoft spends over a billion dollars a year on issues related to increasing the security of its products.

      James Eckart, Chief Security Advisor, Microsoft, while speaking about cloud solution said that “in the Cloud only the sky is the limit”. With those words he emphasized how important is to implement solutions in the cloud. Cloud is not only secure but enables easy scaling and adding new solutions which is crucial for companies which want to develop. Not only businesses, but also the reality is changing very dynamically. This is why the ability to scale your systems is so important.

      James Eckart also emphasized that the observed movement from point applications to platform solutions that allow for quick and safe actions is very important.

      Artificial Intelligence

      Artificial Intelligence will play a bigger, and bigger part in the world. Work is already underway on the use of AI in road traffic regulation or in the management of planting and harvesting.

      Microsoft Teams

      Companies whose stories we saw at the conference emphasize the meaning of Teams application. But in approach to Teams is important to see it as a comprehensive tool, a company working model, not to see it just as a messenger.  As the LOTOS Group has shown, advanced security and cooperation capabilities allow for remote work even with sensitive documents that require special security procedures.

      As Jared Spataro, Corporate Vice President, Microsoft, says our work didn’t move to home office. It moved to the cloud. Even if we return to companies full-time, to our locations, our work will remain in the cloud. It is worth remembering when implementing new solutions.

      Envision Forum

      Customer-centricity

      At the conference, participants also talk about an increasingly important customer-centricity. Because approach to running business has changed. Now we shouldn’t be focused on our products or services. But we should focus on meeting the customer’s needs and experiences. Customer’s needs should be the trigger for our changes. Then should we focus on increasing competitiveness, innovation, and digital competences. However, we should remember that the customer’s needs are the starting point for this process.

      Summary

      Most companies in Poland are aware of the importance of digital transformation. For it is not only a chance for development, but even a necessity. However, Polish companies present a very different speed of digitization. It should be remembered that digitization is not about improving systems or approaches. But it is about creating a new business and a new approach. Unfortunately, many companies still forget about it. Similarly, they should remember that the digitization process is about creating new processes, and not transferring analog processes to the cloud.

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        New Microsoft Dynamics functionalities in 2021!

        Microsoft has announced new Microsoft Dynamics functionalities that will be available in 2021. During the first release this year, Microsoft is implementing functionalities that will enable companies to transform. As part of the update, many new features will be released in Dynamics 365 applications. Including: Marketing, Sales, Customer Service, Finance, Supply Chain Management, Human Resources, Commerce, and many more.

        The next release of the functionalities by Microsoft confirms again that the producer is trying to make its system adjusted to the expectations of customers and to the changing reality.

        New Microsoft Dynamics Business Central functionalities

        New Microsoft Dynamics functionalities in 2021!

        New funtionalities in Business Central are largely focused on making the user’s work easier. In addition, Microsoft improves the performance, usability and functions of the prints. Among others, it also supports user productivity through changes made to the General Ledger. Microsoft also improves the cooperation between Business Central and Microsoft Teams and improves additions to Excel and Outlook.

        Editing Dimensions in Posted Entries in GL

        Microsoft will provide a tool that allows you to correct dimensions for general ledger entries. As a result, the financial report provides an accurate insight into the data. No need to note down temporary input errors. For one or more entries in the general ledger, you can change dimension values, add dimensions, or delete them.

        Universal Print Support – Print from any device

        Universal Print is a Microsoft 365 service that modernizes, and streamlines print management and provides simple and uncomplicated printing. It allows, in the cloud version, to easily print documents from a tablet or smartphone. You can send documents and reports to any printer defined in the Universal Print management page.

        View contact details from Microsoft Teams

        Now in Business Central you can manage contacts and their sharing even more efficiently. The solution, among others, facilitates the work of sales and operational departments. Through seamless connections with vendors, customers and others in Microsoft Teams. With quick access to business contacts from Microsoft Teams, users don’t have to switch applications for simple searches and can view details entirely in Microsoft Teams.

        Information about inventory from Dynamics 356 Sales

        Dynamics 365 Sales supports you in your customer relations. However, sales orders are processed in the Business Central system. This is where the stock availability is recorded. From the point of view of sales, this is extremely important information. It is the inventory level, among others, that suggests if the order can be fulfilled.

        New Microsoft Dynamics functionalities in 2021!

        Thanks to Business Central synchronization, you get a preview of inventory availability in Dynamics 365 Sales. Importantly, every stock change is also visible. When users enter sales order lines in Dynamics 365 Sales, the available quantity on the sales order will contain information on available inventory from Business Central.

        Local versions available – Greece, Romania, Turkey, India

        Microsoft is constantly increasing the range of its solutions by offering new local versions of the system. In 2021, he announced the availability of new national versions for Greece, Romania, Turkey and India.

        Improvements in the user interface

        In Business Central, the user interface is also being improved all the time. This makes it even more accessible and legible for the user.

        Summary – New Microsoft Dynamics functionalities

        Above, we have listed only the most interesting and important new functionalities of Microsoft Dynamics Business Central. The current release is, however, many more changes not only in the Business Central system itself, but in all Microsoft solutions.

        The next release of improvements in Microsoft Dynamics solutions, including Business Central, shows how important for Microsoft is user comfort and system development. This is good news for people using Microsoft solutions or those who are just planning to implement this system. This proves that the system is and will be developed in the future and will not require changing to another solution.

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          ERP and CRM systems – distributed and platform approach

          In a traditional approach, many installed solutions meet IT needs. They often operate independently, and support given areas by performing specific functions. The company has various solutions, including ERP and CRM systems. This approach to systems works well only in a situation where the employee uses only one of the subsystems in his work. However, the reality is usually different. One person uses several solutions. This approach causes problems not only for employees. It also has a negative impact on contact with the client.

          In recent years, many companies have decided to install ERP and CRM systems. Some larger companies have even installed multiple ERP and CRM systems – by department, country or industry. Some systems were taken over as a result of mergers or acquisitions.

          ERP and CRM systems should communicate with each other

          ERP and CRM systems - distributed and platform approach

          ERP systems support back-end processes. On the other hand, CRM solutions are dedicated to front-end processes focusing on building relationships with customers. Often, the compatibility between these processes and systems is insufficient and negatively affects the quality of work. Not only your employees (who have to work with different solutions, interfaces, logics). The lack of cooperation between the systems also affects relations with customers, current and the future ones. Your two systems are like two hands and one has no idea what the other is doing! Your customers will notice it!

          The described situation doesn’t only apply to ERP and CRM systems. It is important to integrate not only these two solutions. But also, all office tools, point-of-sale systems, document management and an online store. These are just a few examples of solutions that should be integrated with each other.

          What might concern you is that customers are becoming more and more cautious about data processing these days. However, we can assure you that they don’t pay attention to whether you are processing data in a CRM or ERP system. They care about the security of this data. And that you provide them with the highest quality product or service, with excellent support and “hassle-free experience”.

          The platform approach supports the company’s success – ERP and CRM systems

          If you want to achieve success in digital transformation, and you want your business to become a customer-oriented enterprise, you should move away from distributed systems. The platform approach to management systems will be much better. This approach is possible with the installation of Microsoft solutions. All systems, tools and extensions communicate perfectly with each other. Thanks to this, you will not only improve the quality of customer service. You will also improve the daily work of employees. It will take your business to a new, higher level.  

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            Dynamics 365 in the cloud at an even better level

            Thanks to the cooperation with 1ClickFactory, we can offer Dynamics 365 in the cloud at an even better level.

            “We extend our offer, among others in the CSP channel. I.e. providing cloud services that enable our clients to reduce the usually quite significant costs of creating and maintaining infrastructure when launching ERP systems.
            Together with 1 ClickFactory, we have already launched the first projects, incl. Business Central on Cloud. The combination of expert knowledge and experience of my colleagues from the Dynamics365 implementation team in combination with the support of Azure experts for our clients can be a guarantee of successful implementations

            Sylwia Wójcik General Manager,  IT Vision

            1ClickFactory is one of the leading companies worldwide. With a pure business focus to help customers move to the newest cloud versions. The company will support us in providing our customers with Microsoft cloud-based solutions. As a result, users will have unlimited by time and place access to the system. In the case of cloud solutions, it is worth emphasizing that they don’t require investments in equipment or technical facilities. Thanks to the cooperation with 1ClickFactory, we can offer Dynamics 365 in the cloud to at even better level.

            Safe landing in the cloud

            “1ClickFactory, who is a certified development center for Microsoft. We are on the market to support partners in Central and Eastern Europe in implementing Dynamics 365 in cloud version. 1ClickFactory is very much looking forward to start the journey with IT Vision. And help their customers land in the cloud. We believe that with combined knowledge from IT Vision and 1ClickFactory experts Dynamics365 customers will get access to Microsoft cloud solutions on the highest level”
            Iza Karpowicz, 1ClickFactory representative for Poland, adds.

            Dynamics 365 in the cloud – What does this cooperation mean for you as our customer?

            With more than 100 Dynamics 365 and Azure experts, 1ClickFactory will support us in providing customers with Microsoft cloud-based solutions. As a result you will:

            • have no limitations to access the system neither from time, nor place perspective
            • avoid investments in equipment or other technical facilities
            • be advised on the best approach to move your company’s ERP/ERM to cloud

            Moving to the cloud is the future

            Together with 1ClickFactory, we strongly believe that moving to the cloud is the future. That is why we encourage all companies that want to outstand the competition and be the first to gain the cloud benefits the cloud is offering not to delay the decision and complete the migration. (Or at least build the strategy to do it) now.

            Learn more about Dynamics 365 Business Central

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              The most important information about Microsoft

              All the most important information about Microsoft system was presented at the Directions 4 Partners conference. New functionalities, improvements, support for the mobility of management systems from Microsoft. The organizers also showed that despite the virtual times it is possible to conduct a large, international conference at a very high level.

              Participants from all over the world could also learn the most important information about the Microsoft system. They also included representatives of IT Vision, our partners, and friends from the industry.

              In a series of interviews and interviews we present the most important information about the Microsoft system.

              Paweł Prymakowski and Tomasz Woch talked about the new solutions in Microsoft Dynamics 365:

              We talked with Sylwia Wójcik and Piotr Podgórni about cloud-based systems. We asked them about the changes that await them and Microsoft’s support in the organization of remote work:

              We asked Nelson Tavares da Silva (QBS Group) if and how coronavirus changed the way of running business. We also talked about the changes in the digitization process and the advantages of the Microsoft system:

              We talked about the Microsoft system and new functions with experts from the IBSC company:

              We talked to Inga Sartauskaite (1ClickFactory) about the impressions from the conference, how the way of running the company has changed and about the importance of remote work:

              Meet Dynamics 365 Business Central

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                Costs in ERP system selection – what we mostly overlook

                During ERP system selection, the various costs and possible benefits are analyzed in considerable detail and then assessed for each vendor. But it’s worth to emphasize that one important factor is often completely missed during this process. Which one? The cost of the next system!

                The selection of a new system is never done as a back-of-an-envelope exercise. We know very well that companies want to use their solution for many years. A lot of potential customers says:

                “From a bookkeeping standpoint, the investment’s
                term of depreciation is 5 years. But ideally, we want
                to work with the new solution for 10 years or more”

                Costs in ERP system selection – look into the future

                Costs in ERP system selection

                Anyone who wants to work with a system for that long must have a fortuneteller in the team. Because in 10 years’ time, a lot can change! What will the world look like in the year 2030? Which devices will we be working with then? How far, and how much will the technology be developed and changed? And which parts of our future have yet even to be invented, developed, and marketed? So there are plenty of questions, and from today’s vantage point we can only guess at the answers.

                Recall the past

                One of the ways you can work with this challenge can be recalling the time 10 years ago. Do you remember what technology looked like? Can you remember the exact state of technology in 2010? Nobody heard or used tablets in those times. Let alone the verb ‘swiping’! Those are times when WhatsApp didn’t exist and Google still was a really small company. Cloud solutions was on the beginning of development.

                Costs in ERP system selection – focus on development and vision

                Costs in ERP system selection - focus on development and vision

                Perhaps this comparison provides you a bit of perspective into what we can expect in terms of new developments in the coming 10 years. But far more importantly – can you comprehend what all this means for your potential suppliers? Consider the required competencies, for example, or the required R&D budgets, the availability of international sales channels or the necessary entrepreneurship and decisiveness, of course.

                If you think about the future of ERP technology, you conclude that you are selecting more of an ERP concept these days than an exact ERP solution. A concept you choose will be developing at a furious pace. And you should choose the concept which must develop! Because vendors that are left behind or loses the direction at any time are quickly lost in this market. And the most painful bit: their customers are lost, too!

                Bet on development partners

                Companies that are considering new solutions would do well to test their vendors’ degree of futureproofing rigorously. Do the vendors on your shortlist have any chance at all surviving this rat race until 2030? Are they (sufficiently) profitable these days, for example? Do they have sufficient international scale? What is the size of their R&D budget? How innovative are they? And is a formal product roadmap available for the solution on offer?

                By getting a good understanding of the prospective vendors’ commercial legitimacy during the selection process, you can prevent many unpleasant surprises in the future. However, if you fail to look to the future, then just make sure you include a huge sum in your budget for your next ERP system!

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                  New solutions in Microsoft Dynamics

                  We are after Microsoft Directions 4 Partners conference. The purpose of this meeting is to share knowledge, development guidelines and best practices. It also focuses on supporting new solutions, cooperation or finding new partners to achieve goals and implement projects. This year’s Microsoft Directions conference is also about announcing new solutions in Microsoft Dynamics Business Central. The company carries out investments in 5 main areas.

                  New solutions in Microsoft Dynamics – investments areas

                  Deliver seamless service and performance

                  Microsoft continues to invest in a world-class cloud service that is easy to adopt, delivers high performance, and meets business, partners, and customers goals.

                  Design for compliance and security

                  Microsoft runs on trust and is committed to continuous improvements in mobility, security, data privacy, accessibility, and meeting compliance standards.

                  Develop ISVs and globalization

                  Microsoft will help its customers and partners to move to the cloud with confidence, knowing their unique needs will be met through geo-availability and AppSource simplifying integration, extensions, and application development.

                  Delight customers by exceeding expectations

                  Microsoft’s investments I user experience and rich capabilities ensure they go beyond meeting customer expectations to deliver unexpected results.

                  Drive better together Microsoft experiences

                  Microsoft ensures its customers can benefit from using Office 365, Teams, Power Platform, and Business Central together to improve collaboration, productivity, workflow, insights, and results.

                  Better availability of Business Central localizations

                  Microsoft is also launching new localizations in Europe. Among others, in Romania, Greece and Turkey.

                  Companies choose Business Central system based on the cloud

                  Business Central is used by companies from various industries and sizes. From small companies with a few users to large ones, with even several thousand users. Some of them are new customers, some users have switched from old Microsoft solutions to the latest cloud solution.

                  New solutions in Microsoft Dynamics – new security functionalities

                  This year Microsoft added new functionalities that support security. The changes help to protect, for example, bank account numbers or customer data such as e-mail. Thanks to additional notifications, it allows you to avoid accidental changes of customer data.

                  More advanced managing of e-mail accounts

                  New capability E-mail Accounts helps to manage e-mail accounts. It allows you to give access to e-mail account to several people. In this solution it is easy to set up a mailbox. Including if its individual one shared one. Thanks to this it is easier to maintain contact with customers and run e-mail systems and massages sending. The capability also allows to create mailing scenarios. For every address you can create different scenario.

                  Better user experience

                  As part of the new wave of solutions, Microsoft is also simplifying system printouts and reporting.

                  Microsoft pays great attention to the development of Teams. One of the changes is easier exchange of data from Business Central using the Teams platform. The content of the link from Business Central shows in Teams. Thanks to this, there is no need to open the link and enter the system to check what our interlocutor sent us. This solution makes it much easier to talk about orders or inventory.

                  Do you want to know better Business Central system?

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                    How to carry out digital transformation effectively?

                    How to carry out digital transformation effectively? There are some tips for CEO and managers which will help you to end your digital transformation with success.

                    How to carry out digital transformation

                    The market is changing

                    The market is changing with or without you. Regardless of whether your company is part of this change or not. If you want to fit to the changes, trends, and customer expectations you should bring your company into the digital era and bring changes to your company.

                    Essential points for successful digital transformation

                    During this year Microsoft Directions conference Guus Krabbenborg CEO of Dynamics and More presented the five most important lessons about digital transformation that every CEO needs to learn. Guss pointed out the most important points that are necessary to successfully complete the digital transformation of the company.

                    The transformation affects all employees

                    When conducting digital transformation, it should be remembered that it will affect all employees. Both the lowest and the highest level. Therefore, it is important for everyone to know why the company is changing. Everyone must understand them. If employees know the answer to the question “why”, it will be easier for them to actively participate in the transformation and be positive towards it.

                    Select a responsible person

                    It’s worth to select one responsible person to supervise the transformation. Thanks to this one person is responsible for the project – its success or failure. This arrangement makes success more likely.

                    It is a customer market

                    How to carry out digital transformation

                    The market has changed and it’s customer market. He has the power and rules. This is because the markets are transparent, company data and offers are easily accessible and it is the customer who decides what to do. And with whom to make a deal. Plus, in a digital, shrunken world, it’s easy for customers to switch partners. That’s why you need to put the customer and his satisfaction first. You also need to offer added value to your customers. This is very important.

                    How to carry out digital transformation - processes

                    Streamline your processes and change the way you think

                    When carrying out a transformation, it is worth paying attention to the processes in the company. They are often confusing and complicated. They need to be streamlined and more agile. Often employees do not think about changing processes because they are used to them. However, if we want to implement a new system, we need to create new habits and processes. Importantly, first you need to improve the processes and then change the system. Don’t forget to start change with yourself!

                    Changes aren’t simple but are important

                    How to carry out digital transformation

                    Changes aren’t simple but are important. The whole transformation is really relevant. You should know if the project will bring value to the company, employees and customers. Value is more important than system functionalities or customization.

                    How to carry out digital transformation?

                    Here are the top 5 lessons every CEO should remember when doing digitization:

                    1. Digital transformation is not an IT project
                    2. Explain the „why” behind the project
                    3. Everything revolves around the customer
                    4. Change the company and mindset
                    5. Show that you are a leader.

                    Now you know the key to successfully completing a key transformation. All that’s left for you to do is choose the right system and start the transformation!

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                      Customer Service & Field Service

                      During the Ignite conference, Microsoft showed new solutions and product innovations in Dynamics 365 Customer Service and Field Service. They support customer service actions and management. Solutions enable businesses to provide seamless, end-to-end technical support. Moreover, they allow you to discover the benefits of a streamlined organization of services. This is possible thanks to the installation on one platform.

                      Customer experience

                      Customer experience is the sum of all interactions between the customer and the supplier over the lifetime of their relationship. It’s very important to remember this. If we want to provide high-quality customer service, we need to care for the customer’s experience from the first contact to maintaining the after-sales actions.

                      Customer approach. How to get it right?

                      • Select the appropriate channels
                      • Offer proactive services
                      • Work with the customer according to the principle “get to know me, serve me”
                      • Provide transparency in the process and build trust

                      Microsoft provides a range of solutions to enable you to provide world-class customer service. Among the supporting tools are:

                      • Customer Service
                      • Customer Voice
                      • Field Service
                      • Customer Service Insights
                      • Remote Assist
                      • Virtual Agents

                      With Microsoft, you can ensure end-to-end customer engagement. The solutions support two main areas of activity.

                      Customer Service

                      • Self-service. This is hassle-free, large-scale customer service across multiple channels. It is based on the Natural Language Understanding (NLA) that customers use.
                      • Omnichannel engagement. This gives you a connected and personalized customer view across all channels and interactions.
                      • Agent productivity. The system allows for a standardized service and agent assistance in many channels.

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                        Field Service

                        • Proactive service. It allows you to identify potential problems, as well as diagnose and solve them remotely. The system also communicates the service results.
                        • Resource Planning. You can easily plan requirements, single or multiple resources. The system also helps to optimize resources and conduct self-service activities
                        • Technician success. Advanced mobile solutions, mixed reality and intelligent operation help technicians and field workers to best serve their customers

                        Dynamics 365 enables the crossing of the above channels, ensuring the best quality of service.

                        Microsoft has, supports, and integrates a number of applications that improve contact with the customer. These are among others:

                        This year, Microsoft also introduced a new Voice Channel.

                        Native Voice in Dynamics 365 is primarily a comprehensive (all-in-one) solution for customer service. It is entirely made by Microsoft and based on the cloud. Provides hassle-free customer support in every channel. In addition, it provides real omnichannel analyzes and insights.

                        Facilitated contact with the customer is also possible thanks to the function that allows you to make calls directly from the browser. What’s more, it saves live conversation transcripts. It shows live suggestions for answers, analyzes customer needs live and proposes the best solutions.

                        Dynamics 365 analyzes data from all contact channels, including voice. Among other, thanks to this, it increasingly improves the virtual agent.

                        All-in-one customer service

                        Microsoft Customer Service is a comprehensive support for your company. But what does that actually mean? The solution is primarily:

                        • Easy setup and configuration and management
                        • Unmatched security and compliance
                        • Seamless customer journey
                        • Real omnichannel results

                        Dynamics 365 Remote Assist

                        Remote Assist supports your company’s employees in their field tasks. It allows you to capture resources and automate processes using the Power Platform. The solution stores mixed reality photos and videos, and then integrates the data with business processes using Power Automate. Additionally, it offers a calls dashboards. Dashboards allow you to use data about your company for remote support and improvement of operations. Remote Assist also offers a one-time call solution that allows an employee in the field to get assistance with one click.

                        Dynamics 365 Field Service

                        Field Service supports your company in three areas.

                        • Proactive service delivery. It allows you to create a hierarchy of resources, functional locations and properties. The solution also offers productivity improvements for complex units such as work orders. Moreover, it allows for extended integration with Dynamics Supply Chain Management.
                          • Resource Planning. Microsoft offers an optimizer built into the next-generation schedule board. Your technicians can predict travel times based on traffic patterns. You also get upgrades for matching skills, out-of-hours travel, and working hours calendar as required.
                          • Technicians success. Microsoft is releasing new mobile app enhancements (based on Power Apps). It also offers access to a technician locator “where’s my technician” for end customers. Moreover, you get the opportunity to conduct on-site inspections.

                        All these areas are supported by Microsoft Insights and artificial intelligence.

                        Microsoft is constantly developing

                        Microsoft is constantly developing tools to support customer service. Nowadays, it is particularly important that your company can contact the customer using multiple channels. Also, the non-contact ones. Microsoft and its solutions facilitate such interactions.

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                          Commerce – what’s new in Dynamics 365

                          This year Microsoft presented the Dynamics 365 Commerce 2020 wave 2 investments. Brendan Sullivan, Principal Product Manager for Dynamics 365 Commerce showed where Microsoft is going and presented some of the new features and capabilities that they’re releasing as part of this wave.

                          Brendan briefly showed the most important improvements, capabilities and features in Commerce. They are:

                          • omnichannel improvements,
                          • modern store in frontline workers improvements,
                          • new additions to intelligence, insights, and analytics,
                          • new digital commerce capabilities.

                          Commerce and products in Dynamics 365

                          Dynamics 365 Commerce

                          Microsoft offers a core system which provides a headless commerce engine capable of interacting with either the Dynamics 365 Finance and Operations or working with third party ERP through a connector. The system can serve them through a headquarters solution that gives you the ability that interact with your products, prices, promotions, discounts, and customers to be served that headless commerce engine across a range of different retail channels.

                          Serve your customers

                          You can serve your customers in number of channels. E.g. in-store retail channels, point of sale, and mobile point of sale solutions.

                          • Call center solution gives you the ability to work with our call center operator over the phone.
                          • Digital commerce solution, gives you the ability to have rich and immersive websites and be able to expose your products, get people to discover and learn about them and purchase them.
                          • Marketplaces, as well as social platform channels allow you to not only broadcast your products. They allow to broadcast your information, so that you can drive market share and get customers to come to your products, as well as purchase those products on those social platforms.
                          • Conversational enables you to work in real-time with a customer, to have AI chatbots, and to work with the customer. All those solutions give customers the possibility to find the product they want. And they enable you help them discover products and learn about it.

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                            Microsoft gives you chance to work in many channels by different, individual roles:

                            • store clerk in the retail stores,
                            • consumer and shopper who works with the e-commerce systems that are driven by marketers and merchandisers,
                            • customer service reps who man the call centers,
                            • bots and virtual agents which power call center capabilities as well as conversational capabilities.
                            Dynamics 365 Commerce

                            Microsoft also offers emerging business to business solution that allows you to bring up B2B solution connected into our headless commerce engine and be able to power purchasing scenarios.  

                            If you look at all solutions together you will see that Microsoft actually powers a large number of traditional and emerging channels. Microsoft also supports a number of customers and business facing customers across all these different retail channels.

                            What gives you the headless commerce engine?

                            First of all you can manage your products and master them in one centralized place. You also gain the ability to serve customers across different retail channels. You can use different prices, promotions or discounts.

                            Secondly, it gives you the ability to capture all that customer information, whether it be orders, customer information, account information, addresses, and clickstream data or other. It gives you the ability to have one golden customer record across all of your different retail channels.

                            It also gives you the ability to holistically view your retail solution across all your different retail channels. You can see what products are selling best in a given channel. What is more, with Microsoft Commerce you will know:

                            • how best to strategically place your products for shipping and for sales based on information.
                            • What types of customers are interacting with a given channel, and how best to sell to those customers in those given channels.

                            Commerce – new features released in 2020 wave 2

                            Digital commerce capabilities

                            Dynamics 365 Commerce

                            Visual page builder was changed. Microsoft integrated drag and drop page design. Now you can easily drag modules onto the canvas. Also making changes in the canvas is much easier.

                            Microsoft also gives you the ability to do color and style modifications on your page. Without CSS extensions for that. Now you can also do preview by device types, see what is your page is going to look like in reference to a particular responsive breakpoint.

                            Microsoft also simplifies the list management. Whether it’s a manual generated list, an algorithmic list or an AI powered personalized list, you can modify and control that list more easily within the interface.

                            Lastly, you are able to introduce page item variations. It gives you the ability to quickly and easily build variations for simple tasks like localization and marketization. You also gain the ability to have those variations for A/B testing and server-side experimentation, as well as setting the stage for the ability to do that later with targeting and personalization.

                            Intelligent content experimentation

                            What is more, Microsoft is going to release in this wave intelligent content experimentation. They have a range of server-side experimentation capabilities that has partnered closely with Optimizely to be able to deliver. These capabilities will give you the ability to do true server-side AB testing.  (Optimizely is a market leader in both server side and client-side AB testing.)

                            Dynamics 365 Page designer

                            All of these are giving you the ability to exploit those variations as experiment control A and B variance and being able to split your traffic across them. Pages, slots, modules, lists, content items, and images. You can select any of those items and change them out with an experiment as a variation.

                            You can really control any granular part of the page or the entire page to be able to run an experiment and see what resonates with your customer. Once you understand what resonates, you can easily promote that page so that all customers will see that content.

                            New e-commerce modules

                            You’re geting the ability to purchase gift cards. You can purchase those with customer amounts, support for kits, support for pop-up cart. You can easily present a new pop-up cart to the customer, instead of using the traditional cart flow, if you so choose. You also gain the ability to have a color picker in the PDP, so you could use visual identifiers versus textual identifier.

                            Microsoft is also improving module extensibility and simplifying the overall component architecture and extensions and extensibility. You will be able to extend data actions, and define new extensions within those data actions. Thanks to this you can work more intelligently across modules as well as be able to work with third party data services.

                            New module abilities

                            With new modules you will gain the ability to pass contexts to modules within slots, so you can actually pass data between modules. The ability to pass module configs to components, so you can easily control the content flowing to components in terms of configuration settings.

                            Microsoft is also announcing preview of the social commerce capabilities. They will give you the ability to syndicate content out to a range of different social media platforms like Facebook, Instagram, Pinterest, WeChat. You will also have the ability to both sell content through as well as sell content in the social commerce

                            Intelligence, insights and analytics capabilities

                            Microsoft provides intelligence and insights to your products.  With recommendations from AI and machine learning you gain the ability to create store of the future.

                            Omni-channel capabilities.

                            First of all, you gain the ability to sell across modern payment methods that don’t have been ranges associated with them. It gives you the ability to capture, cancel, and refund orders through the system, and being able to support these payment methods across all the different retail channels.

                            Microsoft is going to provide a PayPal connector out of the box. It’ll be very similar to add-in connector. You’ll be able to use the connector for free and maintain it in perpetuity. But will also give you the ability to simply enter into your account details and start transacting. It’ll also bubble up in store starter kit, so that you can easily integrate PayPal into your e-commerce site. It facilitates start taking transactions online.

                            The ability to influence relevance and rankings.

                            You can make sure that the right products are appeared to the customer. You also gain the ability to personalize for a customer. You also can drive just what product results are shown to any given customer based on a range of factors such as products that they purchased, looked at in the past, or external factors. Thanks to this you can present the right type of products to a customer given their particular situation. It’s also gives you the ability to do sponsored products if you want to do advertising your products on your system. As well as the ability to do insights and analytics based on searches.

                            Customer service solutions

                            Integration with the Dynamics 365 Customer Service solution gives you the ability to drive customer service chats and virtual agents using the Microsoft Virtual Agent Architecture. You be can present those directly within an e-commerce site so that customers can easily ask questions, can interact with the virtual agent to be able to get support, make modifications to their orders, and work directly with any of the information that’s in the headless commerce engine. You are also able to surface this information within the call center so that customers can easily interact with their orders in details.

                            Marketing

                            Microsoft gives you the ability to opt in and out of marketing. So if you have a direct marketing solution, you can enable this at the customer level to say whether or not they want to receive e-mail. So that when you’re at the point of sale system or when you’re in e-commerce, and you can sign up or sign out of getting marketing e-mails.

                            Customers behavior

                            You are also able to look at the duration since the customer signed up, so you can actually see how long a customer has been with your solution, as well as the ability to capture additional addresses and being able to have multiple addresses and select those for shipping. The Store System Health Check gives you the ability to view all the different systems running within your retail store.

                            As you can see Microsoft put a lot of effort to improve its commerce solution. We believe you and your company can gain a lot from these changes.

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                              Cloud migration – how to do it right?

                              Cloud migration is getting more and more popular. Almost everywhere you can hear about pros of cloud solutions. Paweł Prymakowski, CEO of IT Vision was a speaker at the meeting 1ClickToExpand: 10 creative ways to overcome the obstacles of system upgrade to Dynamics 365 Business Central. Paweł and other panelists were looking for the best way to overcome the limitations of upgrades.

                              As main obstacles of migration to the cloud speakers listed users’ attitude, competences, technical limitations (data size, warehouse) and business issues (mainly financial issues).

                              Two ways of cloud migration

                              Paweł emphasized that as an implementation partner, we offer our customers two ways of implementation. The standard SaaS (software as a service) cloud implementation is an excellent choice for smaller customers. It’s a cheaper solution that offers standard Business Central functions. The second solution that we propose to our customers is hybrid implementation (on Azure). This type of deployment is an appropriate path for larger customers. The hybrid approach allows to run individual functions, transfer large amounts of data or effectively integrate Business Central with other (external) customer systems.

                              Database

                              For large companies using Dynamics NAV or Business Central solutions, the database limit can be a big obstacle in moving to the cloud in the SaaS model (software as a service). The solution is to use the PowerPlatform technology to store some data (e.g. scans) outside the ERP system itself

                              The participants of the meeting also noted the problem with localization, the need to learn new solutions, competency shortages or the reluctance of users to migrate to the cloud.

                              How to improve cloud migration

                              However, the panellists did not stop at listing the limitations. They proposed their own ideas that can improve migration to the cloud.

                              1. A clear set of procedures on how the partner can maintain control of the BC SaaS installation.
                              2. Clear list of differences / benefits, moving to the cloud.
                              3. Finding 5% of partners as pioneers and supporting them on their way.
                              4. Migration of customers at every noticed opportunity (even if they are small projects or it’s just a clean start) to Dynamics 365 SaaS now to gain additional visibility from the market and Microsoft.
                              5. Review the solutions and consider whether the company can run smoothly with the standard features of Business Central.
                              6. Using a different technology to store information outside the Dynamics 365 Business Central warehouse
                              7. Microsoft should introduce a different data storage configuration according to the standard functionality
                              8. CEE market partners should be proactive and suggest / vote for the functionality they need in Microsoft
                              9. Training is needed in building the competencies of solution architects

                              We believe that the move to the cloud is the future. Therefore, we encourage all companies that want to be pioneers and be the first to use cloud solutions that bring competitive advantages to full migration. However, we do not leave other customers without a solution. We are happy to offer them a hybrid migration to the Azure cloud.

                                Any questions? Contact us!
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                                Dynamics 365 & Power Platform at Microsoft Ignite

                                The Microsoft Ignite conference is behind us. During this year’s meeting, we dicovered a lot of news from the world of Microsoft. Alysa Taylor (Corporate Vice President, Business Applications & Global Industry) and Muhammad Alam (Corporate Vice President, Dynamics 365 at Microsoft) during the Ignite conference focused on a new approach to work and preparing Microsoft users for the challenges that the future may bring.

                                The Microsoft ecosystem is a range of different applications for all types of business.

                                Dynamics 365 and Power Platform at Microsoft Ignite

                                Each application or solution can be adapted to the individual needs of the company. Thanks to that Microsoft products are a good choice to support the daily work of enterprises. They can be easily scaled or extended with new functionalities.

                                Microsoft offers solutions that support building the resilience of enterprises at every business level and help meet today’s challenges. What’s more, they allow you to proactively stay ahead of future opportunities – to reimagine the future. At the Microsoft Ignite conference, new Microsoft Power Platform and Dynamics 365 features were announced to help make this vision a reality.

                                News from Ignite – Microsoft Power Platform:

                                • Low code updates for professional developers with an integrated Microsoft Power Apps, Microsoft Power Automate, Microsoft Power Virtual Agents, and Microsoft Azure API Management experience to scale solutions through Power Apps with low-code and distribute through Microsoft Teams.
                                • Power Platform SDLC (software development lifecycle) workflows and templates with GitHub Actions.
                                • Power Virtual Agents and Microsoft Azure Bot Framework integration to build bots with no code, plus a simpler, one-click publishing experience on Teams.
                                • Deeper Power Apps and Teams integration, including Power Apps authoring app within Teams, Project Oakdale for a free low code data platform, and Teams visual style support.
                                • The preview of the Microsoft Power BI app for Teams which provides a central, personalized home for data in Teams will help customers scale insights across the organization by ensuring that insights are just a click away from where conversations are happening and where decisions are made.
                                • Power BI is now natively integrated with Excel and is easier than ever to discover and work with trusted Power BI datasets that are refreshed, governed, and secured directly in Excel.
                                • Two new Power BI offerings: Power BI Premium Per User as an entry point to Premium and a new on-demand capacity scale option for Premium customers.
                                • The preview of Microsoft Power Automate Desktop, bringing robotic process automation (RPA) to every desktop.

                                News from Ignite – Microsoft Dynamics 365

                                • A new first-party voice channel for Microsoft Dynamics 365 Customer Service, built on Microsoft Azure Communication Services.
                                • New add-ins for Microsoft Dynamics 365 Supply Chain Management: Cloud and Edge Scale Unit and Inventory Visibility.
                                • General availability of Microsoft Dynamics 365 ​Project Operations.

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                                  Easy application development

                                  This year’s Microsoft Ignite conference also focused on accelerated application development. To meet the growing trend of “fusion”, low-code or code first projects, Microsoft has made many improvements and investments. Thanks to them, it can ensure trouble-free cooperation between Power Platform, Microsoft Azure and Microsoft Visual Studio.

                                  Power Platform

                                  Power Platform is becoming more and more important product. The platform is constantly evolving to shape and scale the work with low code applications and new features. Changes in the Power Platform are intended to help professional developers quickly transform their business from scratch. All this using tools and languages that developers are already familiar with.

                                  Apps from Power group

                                  Microsoft has also made changes to Power Apps, Power Automate, Power Virtual Agents and Azure API Management. Thanks to the changes, all of these applications will now work together seamlessly. They will allow developers to scale low-code solutions with Power Apps and distribute via Microsoft Teams. Moreover, developers can create custom connectors and seamlessly upload them to dedicated Power Platform environments for easy discovery in Power Apps. In addition, Microsoft Azure Functions and Azure API Management can be used to enable individual developers to distribute Power Apps in Teams.

                                  GitHub improves programming

                                  To improve programming, Microsoft announced the introduction of the Power Platform to the platform where development teams collaborate on projects – GitHub. Professional developers can create their own SDLC workflows in the marketplace (software lifecycle) using GitHub Actions for Power Platform. They can also use preconfigured SDLC workflow templates.

                                  Power Virtual Agents & Azure Bot Framework

                                  In addition, Power Virtual Agents and Azure Bot Framework will now run seamlessly, allowing developers to build bots without code. Power Virtual Agents has also been improved to make it even easier for developers and users to publish to Teams with a single click.

                                  Collaborative work extended with team insight into data. Allow everyone to make better decisions.

                                  Microsoft Teams is a platform that has become an integral part of our lives. Both professional and private. It is also used for remote learning. Interactions in Teams are not only between people, but also between data. Now, Power BI in Teams is evolving to help everyone find and work on insights.

                                  Power BI app for teams

                                  Microsoft has introduced a new Power BI app for teams that provides a more streamlined experience for accessing Power BI reports in Teams, making it easier to collaborate with data and combine action insight with sample reports, automation, and easy sharing.

                                  A preview of the new Power BI app for teams has been announced on Ignite. The app will enable users to quickly find, search and discuss data without leaving Teams. It’s a central, personalized storage in Teams, ensuring that information is always one click away from where conversations are taking place and decisions are being made.

                                  For example, PayPal moved to Teams and added a tab for Power BI visualizations to Teams meetings, providing an easy way to easily share a project’s current status and goals as people join.

                                  Power BI Premium

                                  In addition to upgrading the Power BI service, Microsoft also provides broader analytics choices and scalability with two new Power BI offerings: User Power BI Premium as the entry point to Premium, and a new on-demand capacity scaling option for Premium customers. All this to enable flexible scaling of Premium nodes.

                                  Automation for everyone

                                  Microsoft constantly invests in robotic process automation (RPA). The acquisition of Softomotive opened doors to pare Power Automate with WinAutomation, enabling anyone to automate manual business processes across both legacy and modern applications.

                                  Microsoft has introduced a preview of Power Automate Desktop. The service enables the automation of local processes and tasks, from simple data transfers between systems or image search to more complex business processes and workflows. Everything is available from the computer.

                                  Faster results at Toyota thanks to Microsoft

                                  These updates show what Microsoft solutions can do when everyone (from professional developers to non-technical users) across the company has access to code-less or low-code tools.

                                  Microsoft showed three ways Toyota Motor North America (TMNA) enables everyone in the enterprise to troubleshoot problems using the Power Platform.

                                  Power BI, Teams & Microsoft Azure Synapse

                                  For example, the team is using Power BI, Teams, and Microsoft Azure Synapse to monitor their network and analyze the immense amounts of data that is created as part of that process, including surveys performed by their field travelers that are responsible for different regions. Toyota harnessed the full suite of Power Platform features plus Microsoft Azure Cognitive Services to rapidly build and deploy a Vehicle Delivery Quality app that improved accuracy and efficiency for field travelers collecting information. Plus, it gave them 100 percent coverage across their dealers enabling Toyota to better understand what dealers are doing right and improve the quality and safety of vehicles delivered to their customers.

                                  Dynamics 365 updates. Company resistant to change

                                  It goes without saying that every business must prioritize meeting customer expectations, even in times of change and uncertainty, in order to remain resilient and relevant to the marketplace. It now also needs to protect itself from the economic effects of the COVID-19 pandemic. To make it possible, Microsoft introduced new additions and updates to Dynamics 365 focused on the most critical customer satisfaction centers. The most important business areas today: services and supply chain, are specifically addressed in the appendices. These enhanced solutions are ready to use, yet quickly scale and adapt to create unique digital functions.

                                  The first omnichannel solution, including native voice

                                  Customer service is not just about building loyalty and customer retention. This is an essential way to understand how to better serve customers who rely on the company’s products and services. Nowadays, it is especially important to offer multiple ways of continuous communication. Dynamics 365 provides optimal customer service solutions for everyone in the company – from frontline employees and customer service management to solution implementers and administrators.

                                  First-party voice channel

                                  At Ignite, Microsoft announced the addition of a new first-party voice channel for Dynamics 365 Customer Service based on Azure Communication Services (available in preview). By integrating voice with existing multi-channel capabilities, the voice channel provides smooth, end-to-end customer service in a single cloud-based solution. The solution enables teams to deliver consistent, connected help across all channels. Features based on artificial intelligence help you solve problems faster, including offering real-time suggestions for employees and carrying out a sentiment analysis that starts working immediately (out-of-the-box feature). Moreover, with the Common Data Model, voice channel data natively integrates with pre-existing datasets – without data manipulation or reformatting.

                                  Supply chain risk management and maintaining continuity of supply

                                  This year, companies have had to deal with rapidly changing customer demand and severe disruptions in their supply chains. Most of them found it difficult to change quickly. In order to meet new requirements, companies are trying to increase flexibility and resilience in the way they operate by digitizing the entire supply chain.

                                  New additions to Dynamics 365 Supply Chain Management

                                  Therefore, during the Ignite conference, Microsoft announced two new additions to Dynamics 365 Supply Chain Management that will improve visibility and enable users to react quickly to changing demand and supply. They are: Cloud and Edge Scale Unit and Inventory Visibility.

                                  Companies often struggle with latency and connectivity when running operations in remote facilities. Parallel, resource-intensive processes can lead to network latency and reduced productivity. New Cloud and Edge Scale Unit add-ons for Dynamics 365 Supply Chain Management bring the power of the intelligent cloud to the edge. Add-ins allow companies to run critical storage and production workloads at the edge using Azure devices. As a result, they increase resilience and ensure 24/7 operation, even in the event of a temporary disconnection from the cloud.

                                  Inventory Visibility

                                  The new Inventory Visibility add-in for Dynamics 365 Supply Chain Management enables high-volume retailers and manufacturers to easily handle millions of transactions every minute. It also allows for accurate, real-time multi-channel inventory determination. Enterprises can scale easily to fulfill orders from multiple channels on time and reduce shortages and excess inventory. The new feature is hyper-scalable and can also work with third-party systems.

                                  Transform project-based services

                                  The solutions Microsoft announced at Ignite share a common theme: they enable enterprises the speed and flexibility to adapt to change, build resilience in any industry, and exceed customer expectations. If your business has a project-based organization structure, it’s especially important to be able to adapt to the types of changes we’ve seen over the past few months.

                                  Dynamics 365 Project Operations

                                  Dynamics 365 Project Operations brings together and gives teams (Sales, Resource, Project Management, and Accounting) the visibility they need to deliver services to customers on time and on budget. Dynamics 365 Project Operations integrates with other enterprise systems. Thanks to this, it helps to drive business development in sales and delivery processes, without the need to integrate and replace existing systems. You can also easily scale Dynamics 365 Project Operations with Power Platform and other Dynamics 365 applications such as Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Human Resources, and Microsoft Dynamics 365 Customer Service.

                                  Soon Microsoft will announce more news and solutions to better support companies in their daily challenges!

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                                    Microsoft Endpoint Manager

                                    Microsoft Endpoint Manager – productivity from any device, anywhere

                                    Brad Anderson (Corporate Vice President of the Commercial Management Experiences) at Microsoft Inspire talked about the importance of Microsoft Endpoint Manager and Microsoft 365, the move to the cloud and the importance of cloud solutions

                                    Anderson began by recalling what the pandemic has taught us as entrepreneurs.

                                    1. You have to be in the cloud for agility and access.
                                    2. The importance of conditional access and zero trust.
                                    3. Keep your remote users just as productive, secure and efficient (or more).
                                    Microsoft Endpoint Manager, Microsoft 365

                                    Changed spending priorities

                                    Undoubtedly, the new situation has changed the priorities of spending. COVID-19 will have a major impact on the finances devoted to IT. 33% of companies predict that total IT spending in the coming years will be lower than forecast. By contrast, 41% believe they will stay the same.

                                    Greater importance of safety and mobility

                                    Brad Anderson predicts that due to the current situation, companies will increase and strengthen areas such as cybersecurity, remote work, infrastructure services, mobile end devices and company management mobility. All these areas can be built and extended around Microsoft 365. Productivity, management, identity, but also security can be built around Microsoft’s platforms(including Microsoft Endpoint Manager). Importantly, the solutions are appreciated by IT and users. They are also distinguished by high trust among everyone.

                                    Microsoft Endpoint Manager, Microsoft 365

                                    Anderson encourages you to move your work and solutions to the cloud. It is important to modernize solutions also among your customers. Moving to the cloud and becoming more and more digital companies is an opportunity for success in the current situation. The trend of migration to the cloud is already visible. Companies that fail to do so in time will have less chance of doing well in an age where more and more activities are carried out online.

                                    Microsoft 365 and Microsoft Endpoint Manager undoubtedly increases work efficiency and user satisfaction.

                                    In support of this thesis, Anderson cites some data on the use of Microsoft 365:

                                    • 85% reduction in boot time
                                    • Instant resume
                                    • 2x battery life
                                    • 85% reduction in crashes

                                    Importantly, the improvements are noticed by users.

                                    Microsoft 365 also affects employes:

                                    • 38% more likely to feel that their PC experience helps them best serve customers/stakeholders
                                    • 75-point increase in net promoter score.
                                    • 121% more likely to feel valued by their company.  
                                    Endpoint Manager, Microsoft 365

                                    If you are not convinced yet, is it worth implementing Microsoft solutions? Click on the link and find out more:

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                                      Dynamics 365 and Power Platform – intelligent business cloud

                                      Dynamics 365 and Power platforms are intelligent business cloud tools. This year working in the cloud has become even more desirable. That is why many companies have decided to migrate their solutions to the cloud.

                                      The best developing companies around the world are using cloud solutions. 97% of Fortune 500 companies use the Power Platform, and 57% of Dynamics 365. These results show not only the huge role of mobile solutions. They are also a proof of great trust in Microsoft products.

                                      Dynamics 365 in cloud and power platform

                                      Alysa Taylor, corporate vice president for the Cloud Marketing Business Applications and Global in Microsoft emphasizes that customers want to see the value of implemented solutions as soon as possible. Not in years or months, but in a week or even days. Microsoft makes sure that this need can be met.

                                      What are the advantages of Microsoft’s business applications:

                                      1. Fast time to get value.
                                      2. Intelligent solutions.
                                      3. Data driven business outcomes.
                                      4. Integrated and extensible solution.
                                      Dynamics 365, business cloud, power platform

                                      Intelligent business cloud and Power Platform

                                      Intelligent business cloud from Microsoft is a series of applications that improve the work of the entire business. It supports areas such as sales and marketing, services, finance and operations, and trade.

                                      On the other hand, the Power Platform solutions include:

                                      • Power BI,
                                      • Power Apps,
                                      • Power Automate,
                                      • Power Virtual Agent.
                                      Dynamics 365 in cloud and power platform

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                                        New business era with Azure IoT solutions

                                        Customers are looking for devices, insights and actions to help them meet their most pressing challenges. Azure IoT makes it possible.

                                        Microsoft’s solutions help simplify the development of safe and reliable IoT solutions. It’s all thanks to managed apps and a flexible app platform that enable the complete IoT ecosystem to achieve business goals faster. Achieving goals is possible through connectivity, constant invitation, trust, and scaling.

                                        IoT, or the Internet of Things, drives transformation everywhere. Moreover, the use of IoT opens the way to return to the workplace. It can be concluded that IoT is an endless list of advantages.

                                        Azure IoT is everything

                                        The Vice President of Microsoft’s Worldwide Internet of Things and Mixed Reality Sales said, “IoT is everything.” Especially in the context of returning to the workplace. But what does that actually mean?

                                        • Prevent – Deploy technologies to monitor and detect unsafe condition and activities.
                                        • Respond – Collaborate with medical communities and providers to support health directives.
                                        • Recover – Confidently reopen with technologies and workflows to protect workers and the public.
                                        • Rebuild – Invest in transformative solutions that increase efficiencies and maximize capabilities.
                                        Azure IoT, Azure Security

                                        Data security, also in the field of IoT, is crucial both for application users and their customers. As many as 97% of people have security concerns when implementing IoT.

                                        Azure IoT, Azure Security

                                        Rodney Clark, however, dispels concerns about Microsoft’s IoT security. Azure Security Center for IoT is unified security management and enables end-to-end threat detection and analytics.

                                        Azure Security Center for IoT simplifies hybrid protection with unified visibility and control, adaptive threat prevention, and intelligent threat detection and response across edge, on-premises, Azure and other cloud workloads.

                                        Azure IoT, Azure Security

                                        Azure Security Center is:

                                        • Unified visibility and control.
                                        • Adaptive Threat Prevention.

                                        Importantly, Rodney Clark points out that 85% of IoT decision makers believe IoT solutions are critical to the continued success of their business.

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                                          Microsoft Inspire – news and the of 2020.

                                          Microsoft Inspire is 3 days of conferences devoted to Microsoft solutions. This year’s conference was unlike any other. First, it was entirely organized online. Of course, virtual meetings will never replace impressions from real meetings. However, thanks to the new formula, this year’s conference attracted more participants than any previous edition.

                                          For years, Microsoft has been developing solutions supporting remote work and migration of systems and applications to the cloud. In a difficult year, in which we all work remotely, much more than ever before, the speakers naturally focused on remote work and work mobility.

                                          Nick Parker, CVP in Microsoft, has summarized the most important numbers.

                                          The year 2020 is among others:

                                          • 4,1 billion Teams meeting minutes per day.
                                          • 75 million of daily active Teams users
                                          • 1 billion Windows monthly active devices
                                          • 134 million of enterprise mobility installed seats
                                          • 30% server products and cloud services revenue growth
                                          Microsoft Inspire

                                          All of this data shows that we are becoming more and more mobile. We are investing more to be able to work remotely – from any place, at any time.

                                          Microsoft Teams

                                          It is also worth to emphasize the great importance of Teams in remote work. Without this tool, it is difficult to imagine on-line meetings and mobile work. Microsoft Teams offers many opportunities for work, meetings, document sharing or presentations.

                                          Some companies may need additional Teams solutions. During Inspire, Microsoft announced that it will meet such needs. Microsoft announced the release of a new solution, which is Microsoft Dataflex. The platform allows anyone to easily create and implement applications and intelligent chatbots. Everything in Teams using Microsoft Power Apps and Microsoft Power Virtual Agent.

                                          Learn more about Microsoft Dataflex: CLIK HERE

                                          Cloud solutions

                                          Microsoft Inspire also puts a lot of weight on cloud solutions. Microsoft’s systems and applications are based on three main clouds – Azure, Microsoft 365 and Dynamics 365. All to offer intelligent solutions.

                                          microsoft inspire

                                          The speakers did not forget about Dynamics 365, Microsoft 365, IoT, Power Platform and Power Apps solutions.

                                          Microsoft cares about its customers in these difficult times. It offers them solutions that help them meet the challenges of 2020 and develop their companies despite changes.

                                          “The new normal is now our normal.” Microsoft is doing everything possible to make it digital, cloud-based and customer-oriented and his customer-oriented.

                                          More about news from Microsoft Inspire soon on www.itvision.pl/en and LinkedIn

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                                            Dataflex – new application from Microsoft for Teams

                                            Microsoft Dataflex is an embedded platform with lowe code for Teams. It delivers a built-in, low-code data platform for Teams. It provides relational data storage, rich data types, enterprise grade governance. In addition, it offers quick implementation of solutions with one click.

                                            Microsoft Dataflex enables anyone to easily build and deploy applications and intelligent chatbots. Everything in Teams using Microsoft Power Apps and Microsoft Power Virtual Agent.

                                            Microsoft Dataflex

                                            Microsoft Dataflex is based on the Common Data Service. Common Data Service has added over 1,000 new features. It also introduced Microsoft Dynamics 365 and Power Apps. From now on it functions under a new name – Microsoft Dataflex Pro.

                                            Microsoft Teams and Power Platform allow users to easily create apps and bots right in Teams. Thanks to this, it is possible to quickly respond to changing business needs and create custom solutions. With the addition of Microsoft Dataflex, Teams users now have key business data at their fingertips to build new apps that address real business problems—all without ever leaving Teams.

                                            The powerful combination of the Microsoft Teams and Microsoft Dataflex enables:

                                            • An integrated experience for your custom apps inside Teams
                                            • Quickly build and deploy apps and bots inside Teams
                                            • Easily share and administer custom solutions through Teams

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                                              Microsoft extends AI offer with computer vision!

                                              The role of image detection and recognition is constantly increasing. The use of computer vision improves the functioning of enterprises and helps them increase profits. With this technology, retailers can better manage their physical spaces, gaining a better understanding of customer behavior.

                                              Example

                                              Retailers can better manage store space by gaining a better understanding of customer behavior. Most salespeople do not have the right data to track the real behavior and actions of customers. This leads to a loss of cost management options and increased revenues.
                                              Microsoft Dynamics 365 Connected Store fills this gap. It uses computer vision, and IoT (Internet of Things) sensors to better understand space. Thanks to this, it optimizes business operations and helps meet customer expectations thanks to real-time observation data.

                                              Image recognition features

                                              computer vision

                                              Image recognition features unlock the ability to better understand and manage e.g. store space. Microsoft is trying to simplify the process of customizing solutions for each unique space so as to optimize the company’s results. It also cares about the security and control of its own data. There is no need to share information with Microsoft or other providers.

                                              To improve the quality of computer vision analysis, Microsoft took over Orions Systems. It is a pioneer in the development of large-scale, hybrid, intelligent vision systems. The systems are focused on machine learning “in the loop” in conjunction with services that can be adapted to the operation of one device or to scale to support large-scale network topology.

                                              Orions Systems has a good reputation and leading technology for companies that want to collect and analyze high-value data, especially in video content and images. The acquisition brings additional technologies to Microsoft solutions. Technologies will allow solutions such as Dynamics 365 Connected Store and Microsoft Power Platform to offer retailers and other entrepreneurs a new way to build and train their own artificial intelligence models to customize and optimize the way they learn from their physical space.

                                              This additional set of tools will work well in scenarios that go beyond what is currently offered as standard in the system. It can adapt to the truly unique dimensions and needs of their physical spaces.

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                                                Get to know the best rated ERP systems by users!

                                                The ranking of the best ERP systems takes into account the level of user satisfaction with the entire system and its individual functional areas. Importantly, the review shows the level of satisfaction of real users from the use of systems. Thanks to this approach to the ranking, we can see which solutions work best in enterprises.

                                                Microsoft Dynamics NetSuite ranking

                                                Once again, we are pleased with the high results of ERP systems that we offer to our costomers. Among the leaders of the “magic quadrant” there were also Microsoft Dynamics solutions or the NetSuite system.

                                                Microsoft solution collects major awards in almost all categories. Importantly, he also did not collect any negative feedback. The overall level of satisfaction is very high.

                                                As many as 84% of users of Microsoft Dynamics 365 Finance and Operations recommend their ERP system. It is also worth noting that in the ranking another solution offered by IT Vision – Oracle NetSuite is well placed.

                                                Overall summary

                                                In the overall summary of resource management systems, Microsoft Dynamics 365 ranks 1st. Also on the top is the solution from Oracle, NetSuite, in 4th place. This category takes into account the result of satisfaction, which consists of: Net Emotional Footprint, supplier capabilities, product features and probability of recommendation. The net emotional footprint measures the user’s emotional response ratings (e.g., reliable, respectful, honest).

                                                Microsoft Dynamics NetSuite ranking

                                                Capabilities

                                                In terms of capabilities of the Microsoft Dynamics system provider, it also ranks first. The table below shows the level of satisfaction of system users from various areas of system functionality. Importantly, the NetSuite system is also high on the list.

                                                Microsoft Dynamics NetSuite ranking

                                                What is more…

                                                Microsoft Dynamics 365 is a leader in most rated categories. It is best rated in terms of the quality of required and standard system functions. It is also appreciated when it comes to:

                                                • creating business value,
                                                • range and quality of functions,
                                                • product strategy and pace of improvement,
                                                • usability and intuitiveness of use,
                                                • ease of customization,
                                                • ease of implementation.

                                                Oracle’s NetSuite system also scores very well in these categories.

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                                                  Source: https://www.softwarereviews.com/

                                                  Magic Quadrant for Cloud ERP

                                                  Gartner presented Magic Quadrant for Cloud ERP for Product-Centric Enterprises. Among the solution leaders were two ERP systems offered by IT Vision – Microsoft Dynamics 365 as well as Oracle NetSuite Cloud and ERP. The RamBase system we offer has also been appreciated

                                                  Magic Quadrant Microsoft Dynamics and NetSuite

                                                  Gartner about Microsoft Dynamics 365

                                                  In the case of Microsoft solutions, the company primarily assessed the finance and supply chain management module.

                                                  Microsoft is a visionary in this chart due to the wide ERP functionality, native integration with the Azure platform and many available technologies. It is available in many countries in many languages.

                                                  As the main advantages of the system Gartner indicates a high level of customer satisfaction with the Azure platform. The platform uses innovative analytical methods, built-in Power BI and multidimensional analytical functions. It’s all in real time. In addition, the platform offers a PowerApps solution that allows users to create applications and integrate them with the system. What is more, customers highly rated the system’s operational capabilities. An important aspect of the solution is also the possibility of its extension and development. Platform users also appreciate the FastTrack implementation path as a useful element at the system implementation stage.

                                                  Gartner about Oracle Netsuite ERP

                                                  NetSuite can boast of many successes in providing cloud solutions, good administration and operational functionality. Everything is available in one cloud package that is open and can be easily extended. The system has operational capabilities perfectly suited to the needs of medium-sized enterprises of low and medium complexity, as well as for retail companies and wholesale distributors. NetSuite has a growing partner ecosystem to support many global regions.

                                                  NetSuite applies a strong geographical strategy, using Oracle’s international reach and marketing to increase its own capabilities. Importantly, NetSuite also increased product locations to support product-oriented enterprises with multiple locations. Thanks to this, it also supports moderately complex enterprises with one ERP package.

                                                  The solution has also won high user reviews. Users especially appreciated contract negotiations and the added value created by the solution. They also pointed its integration and ease of implementation as an advantages of the system. This is due to the SuiteSucess methodology, which allows quick configuration and implementation.

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                                                    Source: www.gartner.com

                                                    Tech Talks Summit 2020, the largest Technological Conference in Poland

                                                    The conference was focusing on 3 Microsoft clouds and project management:

                                                    • Microsoft Azure. The role of advanced data analytics and artificial intelligence. The path also focused on technology-based tools and how they support companies in their day-to-day operations.
                                                    • Microsoft Dynamics 365. Sessions concerned customer relationship management in times of social distance. Issues related to efficient digitization of management processes and quick response to changes were also raised. There were also discussed solutions based on the no-code / low-code platform – that is the environment for creating IT solutions that does not require specialized programming knowledge.
                                                    • Microsoft 365. In this block, Microsoft speakers focused on remote work, changes in enterprises and building business scenarios. All based on the Microsoft Teams solution.
                                                    • Projects. The fourth thematic path focused on projects and project portfolio management.

                                                    The speakers emphasized that in recent years Central and Eastern Europe has become a direction in which Microsoft invests more and more physical resources and knowledge. A great example is the largest technological investment in the history of Poland. Microsoft is investing billions of dollars in creating the Digital Poland Valley

                                                    Read more: LINK

                                                    Polish Digital Valley is becoming a reality

                                                    One of the main speakers at the conference was Jean Philippe Courtois, Executive Vice President and President of Microsoft Global Sales, Marketing and Operations.

                                                    Microsoft remote work

                                                     „Poland is a remarkable country, with an opportunity to become the digital heart of Europe. The amount of IT talent, its thriving start-up community and the rapid transformation of established business are key indicators that the Polish Digital Valley is becoming a reality emphasizes J.P. Courtois

                                                    5 patterns for success

                                                    J.P. Courtois showed 5 patterns, which are crucial for the future of business. They are:

                                                    1. Remote everywhere
                                                    2. Digital everything
                                                    3. Empowering first line workforce
                                                    4. Accelerated digital transformation
                                                    5. National digital empowerment plan
                                                    Microsoft remote work

                                                    Adaptation to the new reality in the age of the COVID-19 epidemic is necessary to maintain an efficient company. However, it is necessary to make the essential changes to meet the challenges that have been set before us.

                                                    Remote work and digitization

                                                    One of the results of current situation is large increase of people working remotely. A great tool to support this kind of work is Microsoft Teams application. J. P. Courtois reports that even 74% of CFOs currently plan to have their employees maintain remote work opportunities even after a pandemic.

                                                    Remote work and process digitalization are crucial when it comes to enterprises development. As excellent examples of transformation and remote work, Courtois gave Żabka, who created an application supported by artificial intelligence (AI). As a result, the company can provide customers with better and more personalized access to services. The application also supports the enterprise by improving the planning and management of localized product offers. Courtois also mentioned the Telemedico company, which thanks to the digitization of processes and services tripled the number of online medical consultations reaching 100,000.

                                                    Process automation

                                                    J. P. Courtois also emphasized the essence of the Power Platform solution. Thanks to the platform, front-line employees can automate processes or workflows without knowing the code or coding rules. The result of their work can be easily transferred to company backends and improve the work of the entire company.

                                                    During his presentation, Courtois also pointed out that the “winners” of the current situation will be people and companies that will accelerate their digital transformation. National support programs are very important to meet this challenge. In Poland, thanks to the involvement of Microsoft, the Digital Valley was created, which is an excellent support for enterprises in their digitization.

                                                    If you know that you would like your company to take the next step towards digitization, please contact us

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                                                      Do you want to learn about products that improve business operations? Discover our solutions:

                                                      Microsoft Dynamics in VISIONAPARTMENTS

                                                      A few years ago, we started cooperation with VISIONAPARTMENTS. As part of cooperation, we implemented the Microsoft Dynamics system in the company.

                                                      VISIONAPARTMENTS deals with the rental of high class, furnished apartments. Established in 1999, the company quickly developed from a startup into a leader on the Swiss market, with a strong international position. Currently, VISIONAPARTMENTS offers apartments tailored to the needs of clients in over 850 cities around the world.

                                                      Microsoft Dynamics in VISIONAPARTMENTS

                                                      The project we’ve been worked on was very complex and innovative. The implementation was carried out taking into account the specifics of the industry, the company and its international character.

                                                      Microsoft Dynamics has been implemented along with additional modules to improve the company’s work. However, taking into account the dynamic development of the company, the VISIONAPARTMENTS ERP system is constantly modernized.

                                                      We encourage you to read the entire case study – the customer story!

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                                                        New in Power BI

                                                        New in Power Bi is above all a new visual personalization feature to allow your end-users to explore and personalize visuals all within the consumption view of a report! The changes introduced in Power Bi also apply to fast refresh scenarios. The mentioned functions will be very useful: change detection for page refresh and support for relative time filters in minutes and hours. In addition, several other functions have been made available, including rectangular lasso select across visuals, conditional formatting for totals and subtotals, Direct Query support for AI visuals: decomposition tree and key influencers, several updates to Q&A, and more! What is more, some functions have been updated.

                                                        An additional month to update

                                                        In light of the COVID-19 crisis, we have decided to give more flexibility by providing an additional month to move over to the modern filter experience before we automatically migrate all reports in Power BI Desktop and Power BI Service. So, if you have not upgraded any of your reports, you have one more month to update your reports so you can tweak or customize any of the filter pane formatting before your reports get auto-upgraded in May.

                                                        Discover the latest solutions and updates

                                                        Reporting

                                                        Personalize visuals

                                                        The introduced changes allow end users to view and personalize the visualizations in the report consumption view. Users can, among others:

                                                        • Change the visualization type
                                                        • Swap out a measure or dimension
                                                        • Add or remove a legend
                                                        • Compare two or more different measures
                                                        • Change aggregations, etc.
                                                        Power BI

                                                        Change detection for page refresh

                                                        The page refresh will be based on detecting changes, not on specific refresh intervals. In this version we provide a new option Change detection. It allows you to specify how we should check changes in your source of direct queries, in particular which measure we should evaluate and how often we should check changes in this regard.

                                                        Relative time filter

                                                        With emerging fast refresh scenarios, the need to filter to a smaller window of time becomes more and more requested. So, this month, we’re very excited to announce a new type of filter: relative time filter. When the filter is applied to the page/report level, all visuals under that level are synchronized to the same time range.

                                                        Rectangular lasso select across visuals

                                                        Lasso makes it easy to select and select visual elements. Power BI allows selection by clicking and dragging on the work area. Thanks to this, all visual elements completely enclosed in the lasso will be selected.

                                                        Conditional formatting for totals and subtotals in table and matrix

                                                        The solution allows applying conditional formatting rules to subtotals and subtotals in table and matrix visuals. This function will work to set the background color, font color, icons and URL.

                                                        Customize theme dialog is now generally available

                                                        If you customize a theme in the theme dialog, an icon will represent that custom theme in a separate section in the theme dialog. This icon will update whenever you customize your theme.  If you hover over the icon, a tooltip will show up that explains that the theme is a custom theme. You can also upgrade your base theme right in the report themes dialog to activate these text styling options.

                                                        Improved discoverability for conditional formatting

                                                        After making the changes, to access the dialog box, just click the fx button to the right of the object you would like to format.

                                                        Analytics

                                                        Direct Query support for AI visuals

                                                        • Decomposition tree
                                                        • Key influencers

                                                        Decomposition tree now supports tooltips

                                                        A simple but useful update to the decomposition tree is that it now supports tooltips. You can add additional measures to the Tooltips option in the field well and have them appear when users hover on the data bars in the tree.

                                                        Q&A updates

                                                        Suggest questions

                                                        Now you can define your own questions to show up in the Q&A visual. In the new Suggest questions section in Q&A setup, you can create a list of questions to be shown in the Q&A visual. The questions will show up in Q&A in the same order as they have been created in.

                                                        Teach Q&A now supports measure conditions

                                                        Using the Teach Q&A option, you can add definitions to streamline the work of questions and answers with the data model. In the first version of Teach Q&A you could only create definitions in columns. Support for measurement conditions has been added this month.

                                                        Q&A is now supported on Power BI datasets

                                                        You can now use Q&A when connected to a Power BI dataset. When you are working on a PBIX file connected to a Power BI dataset, you can use add a Q&A visual to the canvas and ask questions.

                                                        Visualizations

                                                        Radar/Polar chart by xViz

                                                        It is an ideal for visualizing multivariate data similar to parallel coordinates chart. Radar charts are suited for showing outliers and commonality by comparing one or more categories across different variables. For example, comparing product performance across various metrics like the ease of use, aesthetics, and durability.

                                                        Comicgen by Gramener

                                                        Comicgen by Gramener adds comic characters whose emotion, pose, and angle can be controlled by data. Users can show two or less KPI’s at a time. Each KPI can be visualized as emotion and pose. You can choose to keep the visual emotion or pose or both static to your choice by selecting appropriate emotion and pose from the visual settings. Users can choose different comics.

                                                        Pareto by sio2Graphs

                                                        Pareto charts are used to visualize the results or outcomes for any process in order to identify the specific factors driving or impeding an effective conclusion.

                                                        Growth Rate Combo Chart by Djeeni

                                                        The Growth Rate Combo Chart by Djeeni is a powerful visual that displays the percentage difference between the consecutive category values, with the base for comparison being the category on the left. In enables showing percentage change between two or more categories or change between periods.

                                                        Smart Filter Pro by OKViz

                                                        Smart Filter Pro by OKViz is the premium version of Smart Filter. It provides a compact slicer that applies filters in many different ways, including autocomplete and incremental search in a dropdown list.

                                                        New Visualization icons

                                                        Template Apps

                                                        Power Platform Center of Excellence (CoE) StartKit

                                                        The tool provides a holistic view of the resource usage in your tenant, including environments, Power Apps apps, Power Automate flows, connectors, connection references, makers and audit logs.

                                                        Power BI

                                                        Azure Cognitive Search: analyze logs and metrics

                                                        Azure Cognitive Search is a cloud search service with built-in AI capabilities that enrich all types of information to easily identify and explore relevant content at scale. Azure Cognitive Search allows you to store operation logs and service metrics from your search service into an Azure Storage account. This Power BI template app specifically enables you to analyze those operation logs and metrics so that you can obtain better insights about your search service. The Power BI app provides detailed metrics about queries, indexing requests, operations, and more

                                                        COVID-19 Apps

                                                        We’re living in unprecedented times as the world faces the COVID-19 pandemic. As healthcare providers and local governments work to slow the spread of the virus and ultimately save lives, it’s critical that these organizations are equipped with accurate information in a timely manner. To help these organizations and individuals stay informed, several of our Power BI partners created template apps track of COVID-19 pandemic.

                                                        Data preparation

                                                        Enhancements to Query Diagnostics

                                                        Newly run query diagnostics options allow you to configure diagnostics and performance results for queries. A new one has also appeared in the functionality to configure query diagnostics.

                                                        Data connectivity

                                                        CDM Folder view for Azure Data Lake Storage Gen2

                                                        Into the beta version was implemented the CDM Folder view for the Azure Data Lake Storage Gen2 connector. This will allow you to select if you want to view content in your data lake as CDM entities.

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                                                          Microsoft will put a billion dollars into the digital transformation plan for Poland

                                                          The plan combines long-term investments. It assumes skills upgrading, strong local partnerships, support for digital transformation and the latest cloud technologies. All this to help realize the vision of the “Polish Digital Valley” and accelerate digitization and innovation for companies, government and citizens. Implementation of the plan will also be possible thanks to establishing a partnership with the Polish National Cloud, established by PKO BP and PFR.

                                                          Higher class of services

                                                          By creating a new Microsoft data center region in Poland as part of a global cloud for the ecosystem of startups, entrepreneurs, enterprises and the government will gain access to secure enterprise-class cloud services.

                                                          The basis is a good plan

                                                          microsoft

                                                          The plan is based on Microsoft’s almost 30 years of experience in successful cooperation with Polish organizations and enterprises as well as with a network of over 6,000 local partners. The initiative lasts for another seven years. It combines extensive knowledge of digital transformation with a strong emphasis on improving the skills of local talent with the latest competences in the cloud to enable local organizations to drive and accelerate their digital transformation, increase competitiveness and promote employment opportunities in the market.

                                                          Polish Digital Valley

                                                          “I am proud to announce our $1 billion dollar investment in Poland’s continued digital transformation and the development of the ‘Polish Digital Valley.’ Today’s announcement builds on our nearly 30-year presence in the country. Microsoft’s global-scale cloud in Poland will allow an ever-wider use, faster implementation and more benefits to those public institutions and businesses in critical sectors along with Poland’s thriving start-up community. This investment will also provide strong support for the continued success of Poland’s developer talent pool and beyond, creating critical skilling and learning opportunities for an estimated 150,000 employees, partners and students. Our mission is to empower the people and organizations of Poland to achieve more,” said Jean-Phillippe Courtois, executive vice president and president, Microsoft Global Sales, Marketing and Operations.

                                                          Skills development program

                                                          The skills development program will include training, e-learning programs, workshops and hackathons (programming marathons). Training includes cloud computing as well as development using artificial intelligence. They also apply to machine learning technology, big data and Internet of Things (IoT). As part of these activities, accessibility for people with disabilities is important to Microsoft. The implementation is to provide people with disabilities with access to technologies and tools that allow them to learn, inform and increase employment opportunities.

                                                          Trusted global cloud from Microsoft

                                                          The announced plan will help companies, startups and institutions use the potential of cloud computing. Moreover, the highest standards of cyber security, data residence and compliance will be maintained. In particular, those that have specific requirements for data storage and processing

                                                          Access to the full set of services

                                                          The new cloud datacenter region joins Microsoft’s global footprint of cloud regions, now totaling 59 regions announced, with Microsoft Azure available in over 140 countries, and will provide companies local access to Microsoft’s full set of cloud services, all built on a foundation of trust:

                                                          Microsoft Azure

                                                          An ever-expanding set of cloud services that offers computing, networking, databases, analytics, AI and IoT services.

                                                          Microsoft 365

                                                          The world’s productivity cloud that delivers best-of-breed productivity apps integrated through cloud services and delivered as part of an open platform for business processes.

                                                          Dynamics 365 and Power Platform

                                                          The next generation of intelligent business applications that enable organizations to grow, evolve and transform to meet the needs of customers and capture new opportunities.

                                                          Compliance, security and privacy

                                                          Microsoft offers more than 90 certifications and spends $1 billion every year on cybersecurity to address security at every layer of the cloud. Microsoft’s Poland datacenter region will help companies comply with the European Union’s General Data Protection Regulation (GDPR) and will also help customers store data at rest in Poland.

                                                          The creation of the “Polish Digital Valley” by Microsoft is a milestone in the technological development of Poland and the region.

                                                          Meet the ERP system from Microsoft

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                                                            ERP system in several hours – possible in Poland thanks to IT Vision.

                                                            Launching ERP system in several hours? In Poland it is possible thanks to IT Vision. Long-term partnership between our company and QBS group and Microsoft have made us prepare a methodology for rapid implementation of Business Central in Poland.

                                                            ERP w kilkanaście godzin
                                                            ERP w kilkanaście godzin

                                                            Our company not only adapted the LIAD model to Polish requirements. As IT Vision, we conduct training for other Polish QBS partners. Thanks to the knowledge we provide, they will also have appropriate skills to implement the system in this model.

                                                            We can assure you that our team will continue to adapt methodologies and tools to changes in regulations and new versions of Business Central in the future.

                                                            ERP system in several hours is fast time of launching Business Central system and low service costs. All because of LIAD method.

                                                            Do you want to learn more about LIAD and meet all advantages of launching ERP in several hours?

                                                              Get pricing
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                                                              Better than perfect: Power BI with Jet Analytics for Dynamics

                                                              Often, Power BI is used when creating reports and making decisions, but our experience shows that this is not always the most convenient solution – and we know how to make your daily routine more productive.

                                                              Data access

                                                              Do you often find yourself in a situation where you need data from several sources to visualize the big picture of events? Almost every company uses CRM or even several, and often separate data is stored in Excel files, therefore linking all the data together often becomes a real challenge.

                                                              In addition, you are probably not the only individual who needs to access this data and who makes decisions based on it. Making sure everyone in the organization has access to the same numbers sometimes also becomes a huge problem.

                                                              There is one advantageous solution for all these issues – Jet Analytics

                                                              Power BI / Jet Analytics

                                                              First, when using Jet Analytics in conjunction with Power BI, you get consolidated data from different sources pulled into one location. This in itself is a “timesaver” for each individual employee who no longer has to collate the data, saving massive amounts of time across the organization. Data retrieval becomes much easier when everything is collected in one place.

                                                              In addition, everyone in the organization sees the same data, which reduces the likelihood of error to almost zero and allows everyone to make data-driven decisions, confident that the data is correct. Though, at the same time, Jet Analytics guarantees the security of your data, giving users access only to the data they need.

                                                              Power BI / Jet Analytics

                                                              What will you gain from Jet Analytics?

                                                              As a result, you get beautiful Power BI visualizations combined with the functionality, security, and reliability that Jet Analytics ensure. Our customers who are currently using this solution say:

                                                              “Now I have everything in one place and don’t waste my time checking numbers and looking for the data I need. I only regret that I didn’t have it earlier.”

                                                              “All my data is managed and controlled, and I have a visualization tool I like to create stunning reports.”

                                                              It’s as simple as that, wait no longer – and empower your Power BI with Jet Analytics. 

                                                              Get to know our systems

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                                                                Kamil Karbowiak
                                                                MD at Data Courage | Jet Global Distributor | Director at JR Services Europe

                                                                Microsoft Teams – Work remotely using free version

                                                                Free Microsoft Teams offer is dedicated to the new customers without Office 365 services or to active customers of Office 356 Business not having Teams applications.

                                                                Microsoft Teams

                                                                The application can work in your company for free, for 6 months since the date of launch. Just contact your system provider and enable the service.

                                                                Microsoft Teams versions

                                                                After the TRIAL, you can buy Teams application in two versions:

                                                                • Office 365 Business Essentials  – €4.20 za user/month
                                                                • Office 365 Business Premium – €10.50 za user/month

                                                                Don’t wait, launch TRIAL Teams version and use its facilities while working remotely.


                                                                Discover the Dynamics 365 Business Central system

                                                                  Any questions? Contact us!
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                                                                  Document circulation – the end of paper era invoices

                                                                  IT Vision has launched in international company from the medical industry a module that automates document circulation in the company. Thanks to OCR Continia Web Approval Portal module the company abandoned traditional invoices and shortened the time of circulation and acceptance of documents. Implementation of the solution was a part of introducing the Microsoft Dynamics enterprise management system in group companies.

                                                                  The implemented OCR Continia Web Approval Portal module supports scanning, acceptance and circulation of documents and invoices. Instead of traditional cost document circulation IT Vision has implemented in company electronic form of documents, OCR and automatic notification of users about documents waiting for acceptance.

                                                                  Document circulation

                                                                  Thanks to the solution, orders are entered into the system in accordance with the established hierarchy. Next documents are automatically sent to individual users for acceptance. All depending on the department, location, subject of the order or amount. Automatic email notifications about documents awaiting approval are sent to users. Everything is done through the Continia Web Approval Portal module, where users accept orders and invoices.

                                                                  Invoices

                                                                  Invoices from individual branches in an electronic version are sent to dedicated e-mail addresses, from where the module automatically downloads them to the system, submits to the OCR process and processes into documents for booking. The system monitors the compliance of invoices with the order. If non-compliance with an approved order is detected, the invoice is sent for re-acceptance. In the approval process, users can enter comments, sugestions and questions on documents, send them for additional approval, return documents to be completed or reject them.

                                                                  OCR Continia Web Approval Portal module is one of many solutions which extend the scope of enterprise support through ERP systems. Offering additional modules allows us to best adapt the ERP system to the requirements of our customers.

                                                                  Discover our solutions

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