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Discover how the Microsoft Business Central ERP system…
IOW Service
IOW Service - about company
IOW Service, operating since 1993, provides repair services, spare parts distribution, and professional customer support. The company specializes in servicing drivetrain systems, including Carraro, Spicer, Axletech, and Brevini components. IOW Service delivers solutions across industries such as off-road machinery, industrial gearboxes, and snow chains, with branches located in Poland, the Czech Republic, and Bulgaria.
Key Business Requirements:
• Seamless upgrade to the latest release of Dynamics 365 Business Central.
• Full compliance with local and international regulatory standards.
• Alignment of business processes with the cloud operating model.
• Integration with advanced system extensions and capabilities.
• Scalable architecture to support long-term digital growth and innovation.
Challenge
When the client approached IT Vision, they were already using Dynamics 365 Business Central. The main challenge was upgrading the system to the latest version to ensure full compliance with legal and regulatory requirements. At the same time, recognizing the enhanced capabilities and flexibility of cloud-based solutions, the decision was made to transition from an on-premises ERP to a SaaS-based model. To facilitate this migration, the client was looking for a trusted partner with proven expertise in ERP upgrades and cloud transitions. A key aspect of the project was adapting existing business processes and custom extensions from Business Central version 14 to the cloud-based Dynamics 365 Business Central version 25. This transition needed to be executed smoothly, ensuring operational stability and business continuity. Beyond a standard system upgrade, the project required refactoring legacy customizations to align with the latest Microsoft technologies, while ensuring compatibility with new features that would support the company’s future development. The client needed a scalable solution capable of evolving alongside their organization, keeping pace with market demands and regulatory changes.Solution
In line with the client’s expectations, we implemented and migrated data to the cloud-based version of Dynamics 365 Business Central. A key element of the project was ensuring a detailed and transparent flow of information.
As a result, following a series of analysis meetings with key system users and the development of a comprehensive analysis document to guide the process, we moved on to reviewing individual processes with the support of end users. This two-tiered validation allowed us to take a holistic view of operations and analyze each process from the general to the specific.
Throughout the project, strong emphasis was placed on communication—primarily through regular meetings. This approach helped avoid misunderstandings, ensured clarity in information exchange, and streamlined collaboration between both teams.
“The migration from the on-premises version 14 to the cloud was a significant challenge for all of us. Both teams rose to the occasion, efficiently navigating through each stage of the project and successfully migrating and launching the system without any unforeseen issues or disruptions. Thanks to our mutual commitment, the project was completed successfully, and we can confidently say that our company is well-prepared for future growth and upcoming challenges".
Robert Starczewski
IT Manager, OW SERVICE
Result
IOW Service
The migration carried out with IT Vision was not only a response to the client’s immediate needs, but also the first step toward enabling future enhancements and the continued development of implemented solutions.
Moreover, during the migration process, IOW Service gained access to new capabilities within their ERP system. The key benefits included:
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Streamlined future system updates, making them less complex and time-consuming.
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Greater flexibility in adapting to market changes and regulatory updates.
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Faster access to new functionalities.
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Increased system stability ensured by Microsoft’s cloud infrastructure.
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Reduced maintenance costs due to the elimination of on-premises server infrastructure.
