Helpdesk and support
We support your company both during and after the implementation
A large team of IT Vision implementation consultants, programmers and analysts guarantees the right resources for efficient implementation. In addition, a separate Post-Implementation Assistance Department guarantees an appropriate level of customer care after implementation (possibility of concluding a permanent service contract). In addition, as part of the implementation, we offer consultancy services related to process improvement and controlling.
In the field of offered solutions we have a professional team for:
- programming (possibility of developing modifications and additional system functionalities)
- travel service (in case of critical errors – immediate response based on assistance contract)
- help-desk for our clients (a dedicated team always available by phone and e-mail from 8.00 a.m. to 4.00 p.m., with the option of individual extension of the roster in the case of other client hours or time zone difference).