Helpdesk and support
We support your company both during and after the implementation
A large team of IT Vision implementation consultants, programmers and analysts guarantees the right resources for efficient implementation. In addition, a separate Post-Implementation Assistance Department guarantees an appropriate level of customer care after implementation (possibility of concluding a permanent service contract). In addition, as part of the implementation, we offer consultancy services related to process improvement and controlling. Our helpdesk also offers comprehensive support for our clients
In the field of offered solutions we have a professional team for:
- programming (possibility of developing modifications and additional system functionalities)
- travel service (in case of critical errors – immediate response based on assistance contract)
- help-desk for our clients .(Dedicated team always available by phone and e-mail from 8.00 a.m. to 4.00 p.m. We offer the option of individual extension of the roster in the case of other client hours or time zone difference).