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ERP System for E-commerce – Process Automation, Improved Sales Performance

The e-commerce industry is growing at a rapid pace. Increasing customer expectations demand ever more advanced solutions. To keep up with the changes and stay competitive, it is crucial to have a system that automates sales processes, manages inventory, and integrates with sales platforms.

Dynamics 365 is the ideal tool that simplifies operations, boosts efficiency, and drives better sales performance.

  • Process automation
  • Increased efficiency
  • Error elimination
  • Improved sales performance

These are just some of the benefits that a well-chosen ERP system can bring to e-commerce businesses. Microsoft Dynamics 365 Business Central offers modules specifically tailored to the needs of online stores.

Transform Your Online Store with Dynamics 365

Effective Sales

Microsoft Dynamics 365 Business Central is a comprehensive solution that automates every stage of sales—from order processing and invoicing to shipment management and integration with fiscal printers. It significantly speeds up and streamlines sales processes, saving time and minimizing errors.

  • Sales order processing
  • Automated shipping
  • Dropshipping support
  • E-receipt and e-invoice handling

Intelligent Purchasing and Inventory Management

With the advanced features of Microsoft Dynamics 365 Business Central, you can automate and optimize every step in the supply chain, from planning replenishment to collaborating with suppliers.

  • Full control over inventory
  • Intelligent inventory planning
  • Automated supplier collaboration (greater efficiency, fewer errors)

Managing Campaigns, Prices, and Promotions

Automation tools allow you to easily manage price lists, campaigns, and promotions, eliminating the need for manual changes. For example, discounts in your campaigns can be automatically calculated based on predefined criteria.

  • Import of External Price Lists – The system enables automatic import of price lists from various external sources, simplifying product updates and synchronization with external suppliers.
  • Promotions and Campaigns – Allows for planning and executing advanced promotional campaigns, including managing discounts, special offers, and other promotional activities all in one place.
  • Price Change Automation – Instead of manual updates, the system automatically adjusts prices based on predefined rules, such as seasonal discounts, markdowns on products with short shelf lives, or dynamic price changes based on demand and competition.

WMS (Warehouse Management System)

Our proprietary WMS system offers a range of additional features that significantly streamline warehouse processes, providing full automation in managing zones and locations, data collection with handheld terminals, mobile inventory, and logistics unit management.

  • Zones, Locations, Shelves – The system automatically processes precise data about warehouse zones, locations, and shelves, making it easier for staff to manage warehouse space.
  • Data Collection with Handheld Devices – Enables fast and efficient data collection and processing of warehouse data using handheld terminals.
  • Mobile Inventory – Staff have access to all key data directly from mobile devices, which can be used on the warehouse floor.
  • Logistics Unit Management – Facilitates the efficient handling of warehouse documents by scanning the code of an entire logistics unit, such as a pallet. Instead of scanning each individual product, the system assigns all serial numbers on a pallet to a single tracking code.
  • Labeling – Automatically generated labels allow for quick tagging of goods, simplifying their identification and tracking.

Automated Customer Service

By leveraging modern automation tools, we can enhance customer service at every stage of collaboration.

  • Warranty – The system automatically manages warranty processes, enabling quick handling of claims and monitoring warranty status.
  • Returns Management – Automating the submission and tracking of returns shortens response times and minimizes errors in customer service.
  • Pre-Sales and Post-Sales Customer Support – Automated tools for handling inquiries before and after sales enable fast responses and technical support, which improves service quality and builds long-term customer relationships.

Integration with External Systems

Our systems also provide integration with:

  • Courier Companies – Automation of the shipping process, two-way communication, enhanced data confidentiality, and error elimination.
  • Banks and Payment Systems – Instant communication on transaction status, ensuring operational fluidity and minimizing the risk of errors and mistakes.

Support for International Markets

Business Central doesn’t limit your operations to just the domestic market. It is adapted to comply with legal requirements worldwide, including in Poland. With support for multiple currencies, languages, and regulatory compliance across many countries, it’s easy to scale your operations while maintaining a single ERP system.

  • Over 200,000 customers
  • Over 50,000 companies using the Cloud model
  • Available in 175 countries
  • Best ERP system in 2024 according to Forbes Advisor

Product Portfolio Management

Item Intelligence – a tool by Data Courage, based on AI and Business Intelligence technology. It enables effective resource management, monitoring which products yield the highest profits, and identifying those that require adjustments or discontinuation.

  • Sales Strategy Optimization – (using BI-driven analysis)
  • Advanced Sales Analysis – identifies customer behavior and seasonal trends
  • Product Portfolio Management – advanced analytics define product ranges, helping identify high or low-demand items and forecast sales trends, avoiding inventory errors and stockouts

Additionally, margin and profitability reports help businesses understand which products generate the highest profits and which areas require optimization. They also enable monitoring of sales representatives’ performance by measuring their results based on the margin generated from their clients.

Think About Your Business with a Future-Focused Mindset

Microsoft Dynamics 365 Business Central is a fully scalable system that grows with your business. As your company expands, there will be no need to replace it—you can easily adapt it to the requirements of foreign markets and enhance it with intelligent, evolving features.

Want to learn how Dynamics 365 can help your business? Fill out the form below and ask for a personalized offer.

    Any questions? Contact us!
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