Category: B2B

Microsoft Copilot and AI Agents – Two AI Tools Supporting Business. What’s the difference?

Posted on by itvision

AI in ERP Systems: Copilot and AI Agents – How to Choose the Right Tool for Your Business

The presence of AI in ERP systems is no longer surprising. Artificial Intelligence is making significant strides in the business world—enhancing operational efficiency, improving data quality, and automating the most tedious and repetitive processes. But how do you choose the right AI tool for your organization?

Today, we take a closer look at two solutions Microsoft has designed specifically for businesses: Microsoft Copilot and AI Agents. Both are built on advanced language models and Microsoft Azure technology, yet they serve very different purposes. Where did they come from? How do they work? And—most importantly—what sets them apart?

Copilot – Your Intelligent Work Companion

Microsoft Copilot was the first widely available AI tool integrated into Microsoft 365 applications. Its primary goal is to support users in daily tasks such as writing documents, analyzing data, managing calendars, or communicating with teams. Copilot acts as a background assistant—offering suggestions, automating actions, and streamlining tasks in the context of what you’re working on.

Thanks to its integration with tools like Word, Excel, Outlook, and Teams, Copilot helps users:

  • Create and edit documents
  • Generate conversation summaries
  • Analyze data in spreadsheets
  • Prepare presentations
  • Manage inboxes and calendars

Copilot doesn’t act autonomously—it’s a supporting partner that responds to user actions and commands.

AI Agents – Autonomous Digital Workers

Following the success of Copilot, Microsoft introduced AI Agents. Why another AI solution? The answer is simple—business needs vary, and Copilot and AI Agents serve fundamentally different functions.

AI Agents are more autonomous tools capable of performing tasks without constant human interaction. They don’t just support users—they act independently. Their purpose is to carry out complex, often multi-step processes in the background, such as handling service requests, generating financial reports, managing HR workflows, or monitoring systems.

Importantly, AI Agents can be tailored to the specific needs of an organization. They can access company data, connect to external sources, and make decisions based on predefined rules.

Copilot vs AI Agents – A Comparison

The key difference between AI Agents and Copilot lies in their level of autonomy. Both tools play a role in daily business operations, depending on the nature of the tasks at hand.

Eric Kimberling, a digital transformation expert, illustrates this with a comparison between GPS navigation and an autonomous vehicle. While a GPS suggests directions, the human still drives; an autonomous vehicle independently determines the route, speed, and when to stop. Similarly, AI Agents gather data, make decisions, and act based on that data—eliminating the need for human intervention.

Hire an AI Agent for Your Business!

You already know that integrating AI into your ERP system can significantly boost your competitiveness—accelerating processes multiple times compared to others in your industry.

Curious about how AI can support your organization?
Book a free consultation and discover the possibilities!

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    Thinking About ERP in 2025? Here’s Why Business Central Stands Out

    Posted on by itvision

    The year 2025 is shaping up to be a turning point for small and medium-sized businesses. Competition is growing, markets are becoming more demanding, and the pace of digital transformation is accelerating like never before. On top of that, new regulations such as e-Invoicing and ESG reporting are redefining business operations and financial compliance. At the same time, rapid technological advancements are opening up entirely new opportunities. Process automation, powered by AI-driven solutions, helps businesses complete tasks faster, reduce errors, and manage resources more effectively.

    To stay competitive, companies must go beyond regulatory compliance and focus on optimizing operations with modern systems and software.

    In this context, Microsoft Dynamics 365 Business Central stands out as an ERP solution specifically designed to meet the needs of small and medium-sized businesses. It enables companies to swiftly adapt to legal changes such as e-Invoicing and ESG requirements while staying agile in a fast-evolving market. What sets it apart from other solutions? A rich set of features, seamless integration with internal and external applications, and a stable cloud-based infrastructure.

    Here’s why migrating to Dynamics 365 Business Central in 2025 is a strategic move for your business.

    Why Business Central is the Right Choice for 2025

    Compliance – Stay Aligned with Local Regulations

    No need to worry about adapting to new legal requirements — Business Central ensures compliance automatically. With regular updates, the system meets the latest national and European standards, including e-Invoicing and ESG reporting. If your company operates internationally, Business Central also accounts for local regulations, all within your subscription. Say goodbye to costly, time-consuming system upgrades and infrastructure concerns—no servers, databases, or remote desktops to manage. With Business Central, you can focus on business growth, not IT maintenance.

    Leverage AI for Smarter Decision-Making

    SMBs need data-driven insights to make informed decisions, and Business Central’s built-in AI tools deliver exactly that— without requiring additional installations or extensions. AI capabilities help analyze customer behavior, forecast inventory demand, and generate sales predictions. In 2025, businesses can develop more effective strategies using real-time analytics and intelligent automation.

    Scalability to Support Business Growth

    As your business grows, operations become more complex—more transactions, larger teams, and intricate processes. That’s why it’s crucial to choose a system that scales with you from the start. Business Central is designed for flexibility, allowing SMBs to easily add new features, modules, and users while maintaining existing workflows.

    AI-Powered Efficiency: Work Faster, Smarter, and on Your Terms

    Microsoft’s AI solutions help you accelerate and automate daily operations. Copilot is an essential tool for sales and customer service, drafting emails and proposals based on past interactions. With AI Studio, you can design custom AI agents for specialized tasks—no coding required. Dynamics 365 equips you with AI tools to the extent that best suits your business needs.

    Seamless Integration with Microsoft Ecosystem

    Microsoft isn’t just an ERP provider—it’s the creator of business software used worldwide. That’s why Business Central integrates effortlessly with Outlook, Office, and Microsoft Azure, offering:

    • Easy connection with Office apps, email, and other Microsoft services
    • Access to data from any device—mobile, tablet, or browser
    • Seamless data exchange with e-commerce platforms, clients, suppliers, and other systems

    Make Faster, More Informed Business Decisions

    Accurate analysis of sales, product costs, and project performance is key to effective management. Traditional methods can be slow and prone to errors, but Business Central eliminates these challenges, providing quick, precise, and clear business insights. You’ll gain a full view of:

    • Your most profitable products
    • The best investment opportunities
    • Actions that create the most value for customers

    With built-in AI tools like Copilot, you receive data in the format you need—from detailed reports to scenario-based forecasts. Business Central helps you analyze and plan based on real-time insights, maximizing profitability and resource efficiency.

    Automate Processes and Boost Efficiency

    Spend less time on repetitive tasks and more on strategy and innovation. Business Central automates:

    • Payments and financial settlements
    • Document processing
    • Order fulfillment
    • Reporting and data analysis

    According to Forrester Consulting, Business Central helps businesses:

    • Improve team efficiency by up to 18%
    • Achieve a 172% ROI
    • See measurable returns within just 7 months of implementation

    With faster and simpler implementation than many other ERP solutions, investing in Business Central delivers near-instant benefits.

    Business Central – Features Tailored to Your Business

    Business Central combines the advantages of a global ERP system—available in multiple languages and regions—with the flexibility of a localized solution. Its adaptability allows for seamless integration with external systems you already use, as well as the development of additional functionalities to meet your specific needs.

    Still wondering if Business Central is the right ERP for your company? Get in touch with us—we’ll show you the features designed to support your unique business requirements.

      Any questions? Contact us!
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      Microsoft Ignite in Chicago: How AI AGENTS Are Transforming Businesses

      Posted on by itvision

      Over 60% of Fortune 500—America’s largest firms by revenue—leverage the Microsoft 365 Copilot platform to accelerate business goals and enhance team efficiency.

      The examples speak for themselves: Lumen Technologies estimates annual savings of $50 million thanks to Copilot’s support in sales operations. Meanwhile, Honeywell compares the productivity boost to hiring an additional 187 employees. At the same time, Microsoft continues to showcase new AI-driven capabilities to empower businesses.

      The ongoing Microsoft Ignite conference in Chicago marks a pivotal moment in the evolution of artificial intelligence applications in business. Just a week earlier, during the Directions EMEA 2024 conference in Vienna, we learned about the latest advancements in Microsoft Dynamics and Power Platform. Now, Microsoft has unveiled even more about its cutting-edge AI-powered tools—AI agents. What are they? How do they work? And how can you create them?

      What are Microsoft AI agents? How do they differ from Copilot?

      AI agents are intelligent tools capable of autonomously performing complex tasks on behalf of users. Unlike Copilot, which functions as a real-time assistant supporting users during their work, AI agents operate independently, making decisions and executing actions without direct human intervention. For instance, they can manage customer returns or handle shipping invoices.

      You can create AI agents tailored to your business needs using the Copilot Studio tool. How can this technology be utilized?

      The most intriguing features of AI agents and Copilot Studio:

      Microsoft 365 Copilot Actions: Automated suggestions for users, such as project progress summaries based on chats and emails, published in Teams.

      Example Agents:

      • Facilitator: Automatically generates meeting notes and summaries.
      • Interpreter: Provides real-time speech translation.
      • Project Manager: Manages and tracks project tasks.
      • Employee Self-Service Agent: Answers HR and IT questions based on the knowledge base.
      • SharePoint Agents: Built-in agents that respond to queries using SharePoint site content, automatically available for each site.

      How to create your own AI agent?

      If advanced AI tools feel out of reach and reserved for the biggest corporations—think again. They’re available for businesses of any size, including yours.

      Curious about how AI can drive success in your organization? Reach out to us through the contact form!

      Don’t miss our ongoing promotion on Microsoft ERP solutions—explore the offer today!

      DISCOUNT Dynamics 365 Business Central

      How Business Central supports the expansion of an international company?

      Posted on by itvision

      ERP (Enterprise Resource Planning) systems are designed to streamline and automate business processes. An essential aspect of their implementation is localization, allowing for adaptation to the legal requirements of specific countries. This ensures that invoices and other documents generated by the system comply with local regulations. But what happens when a company wants to expand into new markets with different legal frameworks?

      Companies planning international expansion can simplify their entry into new markets by choosing a global ERP system that easily adapts to diverse legal and business environments. A great example is Microsoft Business Central, available in over 180 countries, supported in multiple languages, and recognized as the top ERP system in 2024.

      Expanding Globally? Here’s How Business Central Can Help

      1. Compliance with local regulations: Microsoft Business Central ensures full compliance with regulatory requirements both domestically and internationally. The system’s various localizations account for not only current but also anticipated regulatory changes—Microsoft regularly updates the system to keep up with new requirements, such as national e-invoicing systems across Europe.

      2. Adaptable business processes: Business Central allows for seamless adaptation of global business processes to local operations. This enables companies to transfer existing processes to new branches in different countries, modifying only those elements that require adjustment to local conditions.

      3. Operational consistency: Using a single ERP system across multiple markets provides not only convenience but also a solid foundation for efficient management and communication within international teams. Users can log in with the same credentials, which simplifies access management and enhances security. Additionally, the need to switch between different programs and environments is eliminated, allowing employees to focus on their tasks rather than on tool navigation.

      4. Integration with external systems: Business Central is easily integrated with tools and systems used by companies, regardless of the country of implementation. It can connect with accounting systems, e-commerce platforms, or courier service solutions, providing flexibility in various operational contexts.

      5. Access from anywhere: As a fully cloud-based solution, Business Central provides easy, quick, and stable access for users around the globe. This is particularly crucial for distributed organizations where the ability to work from any location is essential.

      6. Scalability of processes: Established processes within the company can be effortlessly transferred to other countries without needing a complete reimplementation. These processes can be adjusted to local requirements, with reports and documentation generated by the system translated and modified as needed for use in new markets. This helps maintain consistency in communication and branding across different regions.

      7. Data consistency: All data is processed and presented in the same environment and in a consistent manner, enabling efficient data presentation and comparison.

      Local ERP systems often don’t provide these capabilities.

      Imagine expanding into new markets with a local ERP system; each new country would require finding a different local solution, often with no direct equivalents. For each new market, the company would face the task of selecting a new ERP system, implementing it, handling integration and training, and then maintaining and managing multiple systems. For small to medium-sized organizations, such an approach could quickly become unsustainable. Eventually, they would likely need to adopt a global solution like Business Central anyway—only with the added complexity of migrating data, which would complicate the process even further.

      Miłosz Mazurek, ERP consultant, IT Vision

      Business Central for Your Company

      Microsoft Dynamics 365 Business Central offers localized solutions tailored to meet legal and tax requirements in numerous countries around the world. The system supports over 180 countries and regions and is continually updated to address changing market demands.

      Currently, there’s an attractive promotion on purchasing the system as well as transitioning it to a cloud-based model. You can find detailed discount calculations here.

      If you’re interested in purchasing Microsoft Business Central with this promotion, please provide your company’s details using the form below.

        Any questions? Contact us!
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        The role of information technology

        Posted on by itvision

        Information technology is key to recruiting an employee

        The candidate selects a new employer based partly on the quality of your IT system

        The role of information technology in our daily lives is constantly increasing. Its importance is no longer surprising. Technology is important not only in our private life, but also in business life. We are currently doing more and more work in front of the computer. Especially when we work from home. Recent studies show that office workers appreciate well-implemented systems. About 80% of respondents indicate that information technology determines whether a person can work optimally. More and more often, bad solutions and poor implementations are a reason not to accept a new job offer. Or even leave the current employer.

        The company’s IT system may be the dealbreaker to start cooperation  

        The role of information technology

        The state of the employer’s IT can be decisive when it comes to finding a job or a quitting. For one third of the youngest generation of employees (millennials), positive opinions about the IT situation in the company are a reason to start working. For a third of employees, technical stress and restrictive IT systems may be enough important reason to find another job.

        The ‘2021 State of Work’ report by Workfront (an Adobe subsidiary) shows that there are differences between countries and generations when it comes to decisions related to IT frustration or positive experiences. 37% of all millennials consider the state of information systems when choosing a job, compared with 26% of Generation X. In half of the cases, British and American workers indicate that they want to leave if IT constrains them. In the case of Germany, this affects more than a quarter of the workforce.

        The right IT system is the key to employee satisfaction

        No wonder academics consider well-designed information systems important in their work. About 80% indicate that information technology is (very) important to improving their productivity. Only committed managers are considered more valuable and significant. A third of respondents indicate that they could be more productive and engaged if they will have better IT support. Examples of this support include better delivery of information for planning and prioritization, for remote collaboration, with an intuitive user interface. And the automation of daily routine tasks.

        IT is also seen as an important tool for good collaboration with other employees. About 60% of respondents say they rely on information technology. For example, due to collaboration, work management, communication, planning and organization. 80% of respondents believe that teamwork is essential to keep a job.

        Win the war for talents

        With teams constantly aging, winning the hearts of young and talented new employees is a key factor for many companies. So if you want to succeed in this ongoing “war for talents“, it’s worth making sure that your IT solutions, business processes and internal collaboration are simply perfect.

          Any questions? Contact us!
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          Dynamics 365 in the cloud at an even better level

          Posted on by itvision

          Thanks to the cooperation with 1ClickFactory, we can offer Dynamics 365 in the cloud at an even better level.

          “We extend our offer, among others in the CSP channel. I.e. providing cloud services that enable our clients to reduce the usually quite significant costs of creating and maintaining infrastructure when launching ERP systems.
          Together with 1 ClickFactory, we have already launched the first projects, incl. Business Central on Cloud. The combination of expert knowledge and experience of my colleagues from the Dynamics365 implementation team in combination with the support of Azure experts for our clients can be a guarantee of successful implementations          ”
          Sylwia Wójcik General Manager,  IT Vision

          1ClickFactory is one of the leading companies worldwide. With a pure business focus to help customers move to the newest cloud versions. The company will support us in providing our customers with Microsoft cloud-based solutions. As a result, users will have unlimited by time and place access to the system. In the case of cloud solutions, it is worth emphasizing that they don’t require investments in equipment or technical facilities. Thanks to the cooperation with 1ClickFactory, we can offer Dynamics 365 in the cloud to at even better level.

          Safe landing in the cloud

          “1ClickFactory, who is a certified development center for Microsoft. We are on the market to support partners in Central and Eastern Europe in implementing Dynamics 365 in cloud version. 1ClickFactory is very much looking forward to start the journey with IT Vision. And help their customers land in the cloud. We believe that with combined knowledge from IT Vision and 1ClickFactory experts Dynamics365 customers will get access to Microsoft cloud solutions on the highest level”
          Iza Karpowicz, 1ClickFactory representative for Poland, adds.

          Dynamics 365 in the cloud – What does this cooperation mean for you as our customer?

          With more than 100 Dynamics 365 and Azure experts, 1ClickFactory will support us in providing customers with Microsoft cloud-based solutions. As a result you will:

          • have no limitations to access the system neither from time, nor place perspective
          • avoid investments in equipment or other technical facilities
          • be advised on the best approach to move your company’s ERP/ERM to cloud

          Moving to the cloud is the future

          Together with 1ClickFactory, we strongly believe that moving to the cloud is the future. That is why we encourage all companies that want to outstand the competition and be the first to gain the cloud benefits the cloud is offering not to delay the decision and complete the migration. (Or at least build the strategy to do it) now.

          Learn more about Dynamics 365 Business Central

          Business Central

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            The most important information about Microsoft

            Posted on by itvision

            All the most important information about Microsoft system was presented at the Directions 4 Partners conference. New functionalities, improvements, support for the mobility of management systems from Microsoft. The organizers also showed that despite the virtual times it is possible to conduct a large, international conference at a very high level.

            Participants from all over the world could also learn the most important information about the Microsoft system. They also included representatives of IT Vision, our partners, and friends from the industry.

            In a series of interviews and interviews we present the most important information about the Microsoft system.

            Paweł Prymakowski and Tomasz Woch talked about the new solutions in Microsoft Dynamics 365:

            We talked with Sylwia Wójcik and Piotr Podgórni about cloud-based systems. We asked them about the changes that await them and Microsoft’s support in the organization of remote work:

            We asked Nelson Tavares da Silva (QBS Group) if and how coronavirus changed the way of running business. We also talked about the changes in the digitization process and the advantages of the Microsoft system:

            We talked about the Microsoft system and new functions with experts from the IBSC company:

            We talked to Inga Sartauskaite (1ClickFactory) about the impressions from the conference, how the way of running the company has changed and about the importance of remote work:

            Meet Dynamics 365 Business Central

            Dynamics 365 Business Central

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              Costs in ERP system selection – what we mostly overlook

              Posted on by itvision

              During ERP system selection, the various costs and possible benefits are analyzed in considerable detail and then assessed for each vendor. But it’s worth to emphasize that one important factor is often completely missed during this process. Which one? The cost of the next system!

              The selection of a new system is never done as a back-of-an-envelope exercise. We know very well that companies want to use their solution for many years. A lot of potential customers says:

              “From a bookkeeping standpoint, the investment’s
              term of depreciation is 5 years. But ideally, we want
              to work with the new solution for 10 years or more”

              Costs in ERP system selection – look into the future

              Costs in ERP system selection

              Anyone who wants to work with a system for that long must have a fortuneteller in the team. Because in 10 years’ time, a lot can change! What will the world look like in the year 2030? Which devices will we be working with then? How far, and how much will the technology be developed and changed? And which parts of our future have yet even to be invented, developed, and marketed? So there are plenty of questions, and from today’s vantage point we can only guess at the answers.

              Recall the past

              One of the ways you can work with this challenge can be recalling the time 10 years ago. Do you remember what technology looked like? Can you remember the exact state of technology in 2010? Nobody heard or used tablets in those times. Let alone the verb ‘swiping’! Those are times when WhatsApp didn’t exist and Google still was a really small company. Cloud solutions was on the beginning of development.

              Costs in ERP system selection – focus on development and vision

              Costs in ERP system selection - focus on development and vision

              Perhaps this comparison provides you a bit of perspective into what we can expect in terms of new developments in the coming 10 years. But far more importantly – can you comprehend what all this means for your potential suppliers? Consider the required competencies, for example, or the required R&D budgets, the availability of international sales channels or the necessary entrepreneurship and decisiveness, of course.

              If you think about the future of ERP technology, you conclude that you are selecting more of an ERP concept these days than an exact ERP solution. A concept you choose will be developing at a furious pace. And you should choose the concept which must develop! Because vendors that are left behind or loses the direction at any time are quickly lost in this market. And the most painful bit: their customers are lost, too!

              Bet on development partners

              Companies that are considering new solutions would do well to test their vendors’ degree of futureproofing rigorously. Do the vendors on your shortlist have any chance at all surviving this rat race until 2030? Are they (sufficiently) profitable these days, for example? Do they have sufficient international scale? What is the size of their R&D budget? How innovative are they? And is a formal product roadmap available for the solution on offer?

              By getting a good understanding of the prospective vendors’ commercial legitimacy during the selection process, you can prevent many unpleasant surprises in the future. However, if you fail to look to the future, then just make sure you include a huge sum in your budget for your next ERP system!

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                The choice of your implementation partner

                Posted on by itvision

                A traditional vendor or a real sparring partner?

                The choice of implementation partner

                Are you’re considering the implementation of a new ERP software solution? So the choice of implementation partner awaits you. Then you have the choice between two kinds of implementation partners. On the one hand, there are the traditional vendors who – in a nutshell – activate the software just the way you work today, train your end-users and leave. On the other hand, there are those partners who see the new software solution as a catalyst for initiating and supporting organizational change. And for putting your customers in the center of everything you do. They seek mainly to improve and modernize your current processes and to ease the current bottlenecks.

                Categorize your potential implementation partners

                It is of course interesting to consider which sort of partner your organisation requires. And to categorize your potential implementation partners in this way too. Clearly, this second category of partners needs to possess different qualities and knowledge from the first. The courage to discuss nettlesome issues for sure is one of those qualities. And it’s good to know that, on the average, these partners are also more experienced and charge higher fees.

                The choice of implementation partner

                Despite COVID-19, the new buying behavior and the successes of disruptive business models, most software buyers today still tend to re-automate their existing processes and ideas. Sometimes as a conscious choice, but often unconsciously. As a result, they are not seldom guiding their organisations based on out-of-date principles.

                The choice of implementation partner – benefit from the possibilities

                To really benefit from the possibilities of new technology, you must be prepared to change. Even when it hurts on the inside. In this situation, an implementation partner who is a competent sparring partner is indispensable!

                So you really want to get the most out of your next ERP system or digital transformation initiative? Don’t choose your implementation partner based on the lowest cost. You will be much better off when you are looking for the best sparring partner. That choice creates a stable foundation for a successful project with a positive return on your investment.

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