The role of information technology

Information technology is key to recruiting an employee

The candidate selects a new employer based partly on the quality of your IT system

The role of information technology in our daily lives is constantly increasing. Its importance is no longer surprising. Technology is important not only in our private life, but also in business life. We are currently doing more and more work in front of the computer. Especially when we work from home. Recent studies show that office workers appreciate well-implemented systems. About 80% of respondents indicate that information technology determines whether a person can work optimally. More and more often, bad solutions and poor implementations are a reason not to accept a new job offer. Or even leave the current employer.

The company’s IT system may be the dealbreaker to start cooperation  

The role of information technology

The state of the employer’s IT can be decisive when it comes to finding a job or a quitting. For one third of the youngest generation of employees (millennials), positive opinions about the IT situation in the company are a reason to start working. For a third of employees, technical stress and restrictive IT systems may be enough important reason to find another job.

The ‘2021 State of Work’ report by Workfront (an Adobe subsidiary) shows that there are differences between countries and generations when it comes to decisions related to IT frustration or positive experiences. 37% of all millennials consider the state of information systems when choosing a job, compared with 26% of Generation X. In half of the cases, British and American workers indicate that they want to leave if IT constrains them. In the case of Germany, this affects more than a quarter of the workforce.

The right IT system is the key to employee satisfaction

No wonder academics consider well-designed information systems important in their work. About 80% indicate that information technology is (very) important to improving their productivity. Only committed managers are considered more valuable and significant. A third of respondents indicate that they could be more productive and engaged if they will have better IT support. Examples of this support include better delivery of information for planning and prioritization, for remote collaboration, with an intuitive user interface. And the automation of daily routine tasks.

IT is also seen as an important tool for good collaboration with other employees. About 60% of respondents say they rely on information technology. For example, due to collaboration, work management, communication, planning and organization. 80% of respondents believe that teamwork is essential to keep a job.

Win the war for talents

With teams constantly aging, winning the hearts of young and talented new employees is a key factor for many companies. So if you want to succeed in this ongoing “war for talents“, it’s worth making sure that your IT solutions, business processes and internal collaboration are simply perfect.

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    The Envision Forum

    The Envision Forum is behind us. During this year’s forum speakers talked about digital transformation and about the progress of Polish companies in this process. Many of the discussions focused on security, digital competences, and the importance of artificial intelligence.

    The Envision Forum

    Among the speakers there were, among others:

    • Brad Smith – President, Microsoft
    • Mark Loughran – General Manager Microsoft w Polsce
    • Jean-Philippe Courtois – Executive Vice President, Microsoft
    • Jared Spataro – Corporate Vice President, Microsoft
    • Charles Lamanna – Corporate Vice President, Microsoft
    • James Eckart – Chief Security Advisor, Microsoft


    One of the main topic was digitalization. This process has affected most companies and employees over the past year. However, it has been a trend among developing companies for years and we will be still observing it. The digital nature of companies and their solutions is a key factor to success.

    At this year’s Envision forum, we learned about the history of many companies: Link4, CCC, Rossman, PKO BP, Żabka and Budimex. This diverse catalog of companies using Microsoft 365 or Teams solutions shows that digital solutions support organizations regardless of the industry in which they are implemented.

    Appropriate competences

    Representatives of those companies emphasized that not only buying new technologies is important. The most important are the appropriate competences that allow us to use this technology properly. An example of focusing on competences is also the Power Platform solution, which, using low-code, allows you to create appropriate solutions without knowing any coding.


    Speakers also focused on solutions and data security. It is automatically provided by the Microsoft cloud and additional solutions offered by the company. Microsoft spends over a billion dollars a year on issues related to increasing the security of its products.

    James Eckart, Chief Security Advisor, Microsoft, while speaking about cloud solution said that “in the Cloud only the sky is the limit”. With those words he emphasized how important is to implement solutions in the cloud. Cloud is not only secure but enables easy scaling and adding new solutions which is crucial for companies which want to develop. Not only businesses, but also the reality is changing very dynamically. This is why the ability to scale your systems is so important.

    James Eckart also emphasized that the observed movement from point applications to platform solutions that allow for quick and safe actions is very important.

    Artificial Intelligence

    Artificial Intelligence will play a bigger, and bigger part in the world. Work is already underway on the use of AI in road traffic regulation or in the management of planting and harvesting.

    Microsoft Teams

    Companies whose stories we saw at the conference emphasize the meaning of Teams application. But in approach to Teams is important to see it as a comprehensive tool, a company working model, not to see it just as a messenger.  As the LOTOS Group has shown, advanced security and cooperation capabilities allow for remote work even with sensitive documents that require special security procedures.

    As Jared Spataro, Corporate Vice President, Microsoft, says our work didn’t move to home office. It moved to the cloud. Even if we return to companies full-time, to our locations, our work will remain in the cloud. It is worth remembering when implementing new solutions.

    Envision Forum


    At the conference, participants also talk about an increasingly important customer-centricity. Because approach to running business has changed. Now we shouldn’t be focused on our products or services. But we should focus on meeting the customer’s needs and experiences. Customer’s needs should be the trigger for our changes. Then should we focus on increasing competitiveness, innovation, and digital competences. However, we should remember that the customer’s needs are the starting point for this process.


    Most companies in Poland are aware of the importance of digital transformation. For it is not only a chance for development, but even a necessity. However, Polish companies present a very different speed of digitization. It should be remembered that digitization is not about improving systems or approaches. But it is about creating a new business and a new approach. Unfortunately, many companies still forget about it. Similarly, they should remember that the digitization process is about creating new processes, and not transferring analog processes to the cloud.

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      ERP vendor – How is he weathering the crisis?

      How well is your current ERP vendor weathering the crisis?

      We have been in this worldwide COVID-19 crisis for almost a year now. Most of us have found our way through trial and error where others are still struggling. An interesting question is how well your current ERP vendor is doing. Do they benefit from the greatly increased demand for digitization? Or do they find it difficult to keep up with today’s fast innovation pace? An analysis.

      Analysis – ERP vendor after a year of crisis

      ERP vendor

      If there’s one thing that we’ve all learned during this crisis, it is that IT keeps our society going. Whether it is working from home office, digital consultation with doctors or e-learning for our children. This is of course also the case with business applications. Companies all around the world are forced to make the most of their solutions. 

      With that realization, the question arises how your vendors are doing these days. And how well they are weathering the crisis. After all, the success of your operation relies more and more on the support, strategy, financial performance, innovation and continuity of your ERP vendor.

      Here’s a list of relevant questions that you use in the conversations with your vendors. Their answers will help you to get a better insight in their current position. And more importantly, in their ability to continue their support for your technology, business processes and performance in the near future.

      List of questions for the ERP vendor

      • What was your total turnover in 2020? How does that compare to 2019?
      • What was your net income in 2020? How does that compare to 2019?
      • How many employees did you have by the end of 2020? How does that compare to 2019?
      • How many new customers did you win in 2020? How does that compare to 2019? 
      • How many customers did you have by the end of 2020? How does that compare to 2019?
      • What is your R&D budget for 2021, and what is the trend in your R&D expenses?
      • Do you have an up-to-date product roadmap – ideally a publicly accessible one?
      • Do you have a strategy to move from today’s single category ERP/CRM products towards a platform approach?

      You may be interested in:

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        ERP and CRM system – rearview mirror or a periscope?

        The role of ERP and CRM systems is shifting. Traditionally, the emphasis was on improving the internal efficiency. With separated systems per department, business unit and/or subsidiary. While that may be practical for these entities, it didn’t really help to create an accurate overview. Since it showed what happened in the near past – not in the near future. In today’s fast changing markets, companies must use integrated business software to manage their entire business in a pro-active way. So if your current ERP and CRM system still function as a rearview mirror, you’d better exchange it for a periscope!

        ERP and CRM – the key is to connect the entire company

        Anyone who has to draw their information from sub-systems that are not (wholly) connected and also communicate moderately with each other must work hard to arrive at relevant steering information. And that is exactly the process that is taking place in many companies at the moment! In the process of compiling management information, these companies have to perform many repetitive actions every month. Which, as a result, requires a lot of processing time and avoidable costs.

        ERP and CRM system - rearview mirror or a periscope?

        Let’s take a project. For a healthy project result, it is important to monitor costs tightly. So you can intervene if the costs are out of step with the progress. But that requires up-to-date information all the time! After all, anyone who only finds out afterwards that action should have been taken is too late. Anyone who relies on outdated information for the controls of your company watches a rearview mirror all the time. And so can wait for accidents! After all, both opportunities and problems come to light too late.

        ERP and CRM system in a company should be like a periscope

        Fortunately – modern, innovative and well-integrated ERP systems are available today. Tailored to your industry, affordable and relatively easily adaptable. These solutions take care of the transactions at the operational level for you. But also help you with up-to-date steering information. In addition, you save on administrative operations, which already contributes directly to a better margin.

        You may be interested in:

        Are you currently automated based on island solutions? Then the choice of such a modern solution means replacing your rearview mirror with a periscope. One that can look backwards and forwards as desired. And which also displays the current position of your company at any time. This improved view is sure to help your business move forward!

        Meet Power BI – a tool for advanced data analysis:

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          Data security in the cloud

          The world is getting more and more digital. In addition, the pandemic generates the questions of moving systems to the cloud and concerns about data security in the cloud.  It is obvious that companies want to fill the highest standards of data security.

          Cloud-based solutions are gaining their supporters every year. And the number of cloud installations is growing. However, many people still wonder if the data in the cloud is safe.

          Are cloud solutions safer than on-premise?

          During the expert panel organized by 1ClickFactory, all speakers agreed that cloud solutions are safer than local system installations (on-premise). Below we present a few arguments proving data security in the cloud.

          Data security in the cloud

          Why cloud is safer than on-premise?

          1. It is hard for companies to build by them owns built database with the same (or highest) safety level as they are offered in cloud solutions from large vendors.
          2. For independent data security it is necessary to have a well-developed security strategy. In Poland, only 37% of companies have such a strategy.
          3. For SMP sector cloud solution is better and safer, because it does not require assets and resources to create security strategy.
          4. Customers don’t need to take any additional steps to ensure security. All functions are built into the system.

          Data security in the cloud– what you have to remember

          Some people are concerned that third parties will have access to company data. It is about both the system supplier, and other companies using the system. However, this is an unnecessary concern. Even Coca-Cola uses cloud solutions offered by Microsoft.

          It’s worth to emphasized that security accidents will always happen. Regardless of having a security strategy. It is all about how we will react to those attacks. Can we track them and have adequate security? Our system and security should lead to a fall of the attacks.

          Very often we gain trust in a solution if we see that others are using it. And when it works for them. 1ClickFactory, which is an IT Vision partner, has over 1,300 customers who use the cloud version. This is great proof that cloud solutions are desirable and secure.

          If you still have doubts about the quality of security and real data security, arrange a free consultation with an IT Vision specialist.

          The most important information about Microsoft

          All the most important information about Microsoft system was presented at the Directions 4 Partners conference. New functionalities, improvements, support for the mobility of management systems from Microsoft. The organizers also showed that despite the virtual times it is possible to conduct a large, international conference at a very high level.

          Participants from all over the world could also learn the most important information about the Microsoft system. They also included representatives of IT Vision, our partners, and friends from the industry.

          In a series of interviews and interviews we present the most important information about the Microsoft system.

          Paweł Prymakowski and Tomasz Woch talked about the new solutions in Microsoft Dynamics 365:

          We talked with Sylwia Wójcik and Piotr Podgórni about cloud-based systems. We asked them about the changes that await them and Microsoft’s support in the organization of remote work:

          We asked Nelson Tavares da Silva (QBS Group) if and how coronavirus changed the way of running business. We also talked about the changes in the digitization process and the advantages of the Microsoft system:

          We talked about the Microsoft system and new functions with experts from the IBSC company:

          We talked to Inga Sartauskaite (1ClickFactory) about the impressions from the conference, how the way of running the company has changed and about the importance of remote work:

          Meet Dynamics 365 Business Central

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            New solutions in Microsoft Dynamics

            We are after Microsoft Directions 4 Partners conference. The purpose of this meeting is to share knowledge, development guidelines and best practices. It also focuses on supporting new solutions, cooperation or finding new partners to achieve goals and implement projects. This year’s Microsoft Directions conference is also about announcing new solutions in Microsoft Dynamics Business Central. The company carries out investments in 5 main areas.

            New solutions in Microsoft Dynamics – investments areas

            Deliver seamless service and performance

            Microsoft continues to invest in a world-class cloud service that is easy to adopt, delivers high performance, and meets business, partners, and customers goals.

            Design for compliance and security

            Microsoft runs on trust and is committed to continuous improvements in mobility, security, data privacy, accessibility, and meeting compliance standards.

            Develop ISVs and globalization

            Microsoft will help its customers and partners to move to the cloud with confidence, knowing their unique needs will be met through geo-availability and AppSource simplifying integration, extensions, and application development.

            Delight customers by exceeding expectations

            Microsoft’s investments I user experience and rich capabilities ensure they go beyond meeting customer expectations to deliver unexpected results.

            Drive better together Microsoft experiences

            Microsoft ensures its customers can benefit from using Office 365, Teams, Power Platform, and Business Central together to improve collaboration, productivity, workflow, insights, and results.

            Better availability of Business Central localizations

            Microsoft is also launching new localizations in Europe. Among others, in Romania, Greece and Turkey.

            Companies choose Business Central system based on the cloud

            Business Central is used by companies from various industries and sizes. From small companies with a few users to large ones, with even several thousand users. Some of them are new customers, some users have switched from old Microsoft solutions to the latest cloud solution.

            New solutions in Microsoft Dynamics – new security functionalities

            This year Microsoft added new functionalities that support security. The changes help to protect, for example, bank account numbers or customer data such as e-mail. Thanks to additional notifications, it allows you to avoid accidental changes of customer data.

            More advanced managing of e-mail accounts

            New capability E-mail Accounts helps to manage e-mail accounts. It allows you to give access to e-mail account to several people. In this solution it is easy to set up a mailbox. Including if its individual one shared one. Thanks to this it is easier to maintain contact with customers and run e-mail systems and massages sending. The capability also allows to create mailing scenarios. For every address you can create different scenario.

            Better user experience

            As part of the new wave of solutions, Microsoft is also simplifying system printouts and reporting.

            Microsoft pays great attention to the development of Teams. One of the changes is easier exchange of data from Business Central using the Teams platform. The content of the link from Business Central shows in Teams. Thanks to this, there is no need to open the link and enter the system to check what our interlocutor sent us. This solution makes it much easier to talk about orders or inventory.

            Do you want to know better Business Central system?

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              How to carry out digital transformation effectively?

              How to carry out digital transformation effectively? There are some tips for CEO and managers which will help you to end your digital transformation with success.

              How to carry out digital transformation

              The market is changing

              The market is changing with or without you. Regardless of whether your company is part of this change or not. If you want to fit to the changes, trends, and customer expectations you should bring your company into the digital era and bring changes to your company.

              Essential points for successful digital transformation

              During this year Microsoft Directions conference Guus Krabbenborg CEO of Dynamics and More presented the five most important lessons about digital transformation that every CEO needs to learn. Guss pointed out the most important points that are necessary to successfully complete the digital transformation of the company.

              The transformation affects all employees

              When conducting digital transformation, it should be remembered that it will affect all employees. Both the lowest and the highest level. Therefore, it is important for everyone to know why the company is changing. Everyone must understand them. If employees know the answer to the question “why”, it will be easier for them to actively participate in the transformation and be positive towards it.

              Select a responsible person

              It’s worth to select one responsible person to supervise the transformation. Thanks to this one person is responsible for the project – its success or failure. This arrangement makes success more likely.

              It is a customer market

              How to carry out digital transformation

              The market has changed and it’s customer market. He has the power and rules. This is because the markets are transparent, company data and offers are easily accessible and it is the customer who decides what to do. And with whom to make a deal. Plus, in a digital, shrunken world, it’s easy for customers to switch partners. That’s why you need to put the customer and his satisfaction first. You also need to offer added value to your customers. This is very important.

              How to carry out digital transformation - processes

              Streamline your processes and change the way you think

              When carrying out a transformation, it is worth paying attention to the processes in the company. They are often confusing and complicated. They need to be streamlined and more agile. Often employees do not think about changing processes because they are used to them. However, if we want to implement a new system, we need to create new habits and processes. Importantly, first you need to improve the processes and then change the system. Don’t forget to start change with yourself!

              Changes aren’t simple but are important

              How to carry out digital transformation

              Changes aren’t simple but are important. The whole transformation is really relevant. You should know if the project will bring value to the company, employees and customers. Value is more important than system functionalities or customization.

              How to carry out digital transformation?

              Here are the top 5 lessons every CEO should remember when doing digitization:

              1. Digital transformation is not an IT project
              2. Explain the „why” behind the project
              3. Everything revolves around the customer
              4. Change the company and mindset
              5. Show that you are a leader.

              Now you know the key to successfully completing a key transformation. All that’s left for you to do is choose the right system and start the transformation!

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                Microsoft 365 & Teams – new feature of work

                From the beginning of the year, the working environment has changed beyond recognition. The new work organization, hybrid model or remote meetings will probably become a permanent feature of the work culture. Microsoft tries to understand all the trends that are changing the future of work. The company is trying to meet the current and future changes. New solutions introduced in Microsoft 365 and Teams, among others, are to reduce risk, support the productivity of companies and ensure a good feeling of employees. Jared Spataro, CVP of Modern Work, showed the latest research and framework for the success of every IT specialist and business leader. Jared showcased the latest innovations on Microsoft 365 and Teams.

                CEO of Fortune 50 company emphasizes how important employees are in changing the style of work

                „What keeps me up at night isn’t supply chain Logistics or sales. It’s well-being of my workforce – because I know our company lives and dies by them”

                The company’s value is created by employees

                Jared also emphasizes that the value of enterprises is created by employees. Therefore, it is very important to take care of their well-being. Not just their results. For this reason, new technologies should support employees in their well-being more than ever before, instead of focusing solely on increasing productivity.

                7 keys to success

                Microsoft shows 7 keys to success for companies and IT leaders to support employees in a new way of working.

                1. Reimagine teamwork, culture, and social capital – digitally.
                2. Prioritize individual wellbeing to help people focus and be their best.
                3. Help people learn, reinvent, and grow with the pace of change.
                4. Unlock the data, knowledge, and expertise of the entire organization.
                5. Automate process and workflow to increase discontinuous innovation.
                6. Include everyone in digital transformation.
                7. Ensure a trusted, secure, modern experience for every employee.

                Microsoft Graph

                During his presentation, Jared focused on teamwork and the well-being of employees. At the heart of these assumptions is a technology that Microsoft believes is critical to the future of work. This is Microsoft Graph that highlights everything that is created in Microsoft 365.

                Capturing and reading

                In today’s digitized world, capturing and reading signals is very important. They help to support employees, be innovative and create value. Microsoft Graph allows for the easy exchange of values and signals between individual employees and the entire company.

                Capture and process data

                Graph captures and processes data. The more you work with the solution, the more data it collects, processes and becomes more intelligent. Thanks to this, it can support employees individually better and better. Analyzes data, presents insights and suggests actions. With the help of artificial intelligence (AI), Graph supports the individual capabilities of employees (not substitutes them). In combination with data from entire departments, e.g. HR, finance, sales, customer support, you can support the performance of all employees by finding the best solutions. Ultimately, Graph helps create added value for the entire company.

                Integrated suite of applications and environments

                Microsoft 365 is an integrated suite of applications and Graph environments connected with productivity. Teams, Outlook, Office. Microsoft’s tools help you be productive anywhere, anytime, every day.

                Solutions supported by Azure cloud

                All Microsoft solutions are supported by the Azure cloud. Using Microsoft Graph, they not only connect seamlessly with each other, but also support the transfer, collection and analysis of data. Importantly, the solutions are built on a safe and trusted basis that takes care of privacy and compliance in the project. In terms of data security and protection, they are also adapted to the GDPR Act. Importantly, at Microsoft, you have control over your data and you can decide how to use it.

                Microsoft 365 and Teams

                Microsoft 365 and Teams app help you reimagine teamwork. As we work more and more remotly, it is important to create and strengthen a sense of community and bonding between people. Working together is not only about videoconferencing. It is also everything that happens before and after the meeting. Microsoft Teams is the perfect collaboration platform. It’s a platform that supports all types of remote collaboration. It combines meetings, chats, conversations, joint work on content and automation of business processes. It’s a unified platform supporting the entire range of remote collaboration. From meetings to the telephone system.

                Better quality of on-line meetings

                Importantly, Teams facilitates not only meetings between company employees. It allows employees to connect with customers in a number of different ways. It can be, for example, a video conference, webinar, remote sale or any other meeting scenario.

                Together mode

                During the Ignite conference, Microsoft presented a new online meeting environment. Additionally, the solution treats each meeting participant as a “first class citizen”. To make this possible and to make the meeting experience more personal, Microsoft introduced Together Mode. Thanks to this, all participants of online meetings can meet (digitally) in one place. As a conference participant, we can see other people in the office or other environment.

                Surface Hub

                In addition, the Surface Hub device, designed for meeting management, significantly facilitates on-line conversations. You don’t even have to touch the device to start a conference or connect with anyone using Microsoft Teams.

                Live chat transcription

                What is more, the conversation transcription has been launched in Teams. It happens “live”. Thanks to this, you will not lose anything that was said in the meeting. The recording of the conversation is available during and after the meeting. Now you can also easily set a view of what is most important in the application. Both when it comes to the presented content and people. To facilitate communication, you do not need to leave the videoconference window now to see what is happening in parallel in the written conversation.

                Microsoft 365 & Teams support for hybrid meetings

                Microsoft also supports hybrid work. Thanks to the solutions, you can easily connect online conferences with people who are physically in the room. This is largely facilitated by Microsoft Teams Room and Surface Hub. Solutions designed to manage meetings significantly facilitate on-line conversations. You don’t even have to touch the device to start a conference or connect with anyone using Microsoft Teams. In addition, Surface Hub allows you to share the board with other conference users to jointly note, change or create projects.

                Microsoft solutions ensure the well-being of your employees

                Re-creating the work environment must not only focus on continuously improving employee efficiency. This barriers to rapid burnout of your people. Microsoft tries to create solutions that focus on supporting the creativity of employees. This is important because only people can be innovators. Computers or artificial intelligence cannot do it for us. That’s why Microsoft puts users’ well-being at first. Because of that the Headspace meditation app has been integrated with Teams.

                Integrated Microsoft Insights application

                Another Teams extension is the added and integrated Microsoft Insights app. It supports the well-being of employees and their productivity at every level. For Insights, it doesn’t matter if they are managers, directors or sellers. It facilitates the management of tasks, time and allows you to turn off after work. At the end of the day, you can mark your tasks as done, in progress, or postponed. Employees can also mark how they feel during the day.

                Are your employees satisfied?

                This solution allows you to see if people are satisfied with their work. Managers will be able to control overall job satisfaction, the status of project implementation and the time spent on work. These solutions will allow you to better manage the team and check whether employees need support or rest.

                Thanks to the integrated Insights application, after finishing work, users have a moment to calm down, focus on themselves and return to their tasks only the next day.

                  Any questions? Contact us!

                  Customer Service & Field Service

                  During the Ignite conference, Microsoft showed new solutions and product innovations in Dynamics 365 Customer Service and Field Service. They support customer service actions and management. Solutions enable businesses to provide seamless, end-to-end technical support. Moreover, they allow you to discover the benefits of a streamlined organization of services. This is possible thanks to the installation on one platform.

                  Customer experience

                  Customer experience is the sum of all interactions between the customer and the supplier over the lifetime of their relationship. It’s very important to remember this. If we want to provide high-quality customer service, we need to care for the customer’s experience from the first contact to maintaining the after-sales actions.

                  Customer approach. How to get it right?

                  • Select the appropriate channels
                  • Offer proactive services
                  • Work with the customer according to the principle “get to know me, serve me”
                  • Provide transparency in the process and build trust

                  Microsoft provides a range of solutions to enable you to provide world-class customer service. Among the supporting tools are:

                  • Customer Service
                  • Customer Voice
                  • Field Service
                  • Customer Service Insights
                  • Remote Assist
                  • Virtual Agents

                  With Microsoft, you can ensure end-to-end customer engagement. The solutions support two main areas of activity.

                  Customer Service

                  • Self-service. This is hassle-free, large-scale customer service across multiple channels. It is based on the Natural Language Understanding (NLA) that customers use.
                  • Omnichannel engagement. This gives you a connected and personalized customer view across all channels and interactions.
                  • Agent productivity. The system allows for a standardized service and agent assistance in many channels.

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                    Field Service

                    • Proactive service. It allows you to identify potential problems, as well as diagnose and solve them remotely. The system also communicates the service results.
                    • Resource Planning. You can easily plan requirements, single or multiple resources. The system also helps to optimize resources and conduct self-service activities
                    • Technician success. Advanced mobile solutions, mixed reality and intelligent operation help technicians and field workers to best serve their customers

                    Dynamics 365 enables the crossing of the above channels, ensuring the best quality of service.

                    Microsoft has, supports, and integrates a number of applications that improve contact with the customer. These are among others:

                    This year, Microsoft also introduced a new Voice Channel.

                    Native Voice in Dynamics 365 is primarily a comprehensive (all-in-one) solution for customer service. It is entirely made by Microsoft and based on the cloud. Provides hassle-free customer support in every channel. In addition, it provides real omnichannel analyzes and insights.

                    Facilitated contact with the customer is also possible thanks to the function that allows you to make calls directly from the browser. What’s more, it saves live conversation transcripts. It shows live suggestions for answers, analyzes customer needs live and proposes the best solutions.

                    Dynamics 365 analyzes data from all contact channels, including voice. Among other, thanks to this, it increasingly improves the virtual agent.

                    All-in-one customer service

                    Microsoft Customer Service is a comprehensive support for your company. But what does that actually mean? The solution is primarily:

                    • Easy setup and configuration and management
                    • Unmatched security and compliance
                    • Seamless customer journey
                    • Real omnichannel results

                    Dynamics 365 Remote Assist

                    Remote Assist supports your company’s employees in their field tasks. It allows you to capture resources and automate processes using the Power Platform. The solution stores mixed reality photos and videos, and then integrates the data with business processes using Power Automate. Additionally, it offers a calls dashboards. Dashboards allow you to use data about your company for remote support and improvement of operations. Remote Assist also offers a one-time call solution that allows an employee in the field to get assistance with one click.

                    Dynamics 365 Field Service

                    Field Service supports your company in three areas.

                    • Proactive service delivery. It allows you to create a hierarchy of resources, functional locations and properties. The solution also offers productivity improvements for complex units such as work orders. Moreover, it allows for extended integration with Dynamics Supply Chain Management.
                      • Resource Planning. Microsoft offers an optimizer built into the next-generation schedule board. Your technicians can predict travel times based on traffic patterns. You also get upgrades for matching skills, out-of-hours travel, and working hours calendar as required.
                      • Technicians success. Microsoft is releasing new mobile app enhancements (based on Power Apps). It also offers access to a technician locator “where’s my technician” for end customers. Moreover, you get the opportunity to conduct on-site inspections.

                    All these areas are supported by Microsoft Insights and artificial intelligence.

                    Microsoft is constantly developing

                    Microsoft is constantly developing tools to support customer service. Nowadays, it is particularly important that your company can contact the customer using multiple channels. Also, the non-contact ones. Microsoft and its solutions facilitate such interactions.

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                      Commerce – what’s new in Dynamics 365

                      This year Microsoft presented the Dynamics 365 Commerce 2020 wave 2 investments. Brendan Sullivan, Principal Product Manager for Dynamics 365 Commerce showed where Microsoft is going and presented some of the new features and capabilities that they’re releasing as part of this wave.

                      Brendan briefly showed the most important improvements, capabilities and features in Commerce. They are:

                      • omnichannel improvements,
                      • modern store in frontline workers improvements,
                      • new additions to intelligence, insights, and analytics,
                      • new digital commerce capabilities.

                      Commerce and products in Dynamics 365

                      Dynamics 365 Commerce

                      Microsoft offers a core system which provides a headless commerce engine capable of interacting with either the Dynamics 365 Finance and Operations or working with third party ERP through a connector. The system can serve them through a headquarters solution that gives you the ability that interact with your products, prices, promotions, discounts, and customers to be served that headless commerce engine across a range of different retail channels.

                      Serve your customers

                      You can serve your customers in number of channels. E.g. in-store retail channels, point of sale, and mobile point of sale solutions.

                      • Call center solution gives you the ability to work with our call center operator over the phone.
                      • Digital commerce solution, gives you the ability to have rich and immersive websites and be able to expose your products, get people to discover and learn about them and purchase them.
                      • Marketplaces, as well as social platform channels allow you to not only broadcast your products. They allow to broadcast your information, so that you can drive market share and get customers to come to your products, as well as purchase those products on those social platforms.
                      • Conversational enables you to work in real-time with a customer, to have AI chatbots, and to work with the customer. All those solutions give customers the possibility to find the product they want. And they enable you help them discover products and learn about it.

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                        Microsoft gives you chance to work in many channels by different, individual roles:

                        • store clerk in the retail stores,
                        • consumer and shopper who works with the e-commerce systems that are driven by marketers and merchandisers,
                        • customer service reps who man the call centers,
                        • bots and virtual agents which power call center capabilities as well as conversational capabilities.
                        Dynamics 365 Commerce

                        Microsoft also offers emerging business to business solution that allows you to bring up B2B solution connected into our headless commerce engine and be able to power purchasing scenarios.  

                        If you look at all solutions together you will see that Microsoft actually powers a large number of traditional and emerging channels. Microsoft also supports a number of customers and business facing customers across all these different retail channels.

                        What gives you the headless commerce engine?

                        First of all you can manage your products and master them in one centralized place. You also gain the ability to serve customers across different retail channels. You can use different prices, promotions or discounts.

                        Secondly, it gives you the ability to capture all that customer information, whether it be orders, customer information, account information, addresses, and clickstream data or other. It gives you the ability to have one golden customer record across all of your different retail channels.

                        It also gives you the ability to holistically view your retail solution across all your different retail channels. You can see what products are selling best in a given channel. What is more, with Microsoft Commerce you will know:

                        • how best to strategically place your products for shipping and for sales based on information.
                        • What types of customers are interacting with a given channel, and how best to sell to those customers in those given channels.

                        Commerce – new features released in 2020 wave 2

                        Digital commerce capabilities

                        Dynamics 365 Commerce

                        Visual page builder was changed. Microsoft integrated drag and drop page design. Now you can easily drag modules onto the canvas. Also making changes in the canvas is much easier.

                        Microsoft also gives you the ability to do color and style modifications on your page. Without CSS extensions for that. Now you can also do preview by device types, see what is your page is going to look like in reference to a particular responsive breakpoint.

                        Microsoft also simplifies the list management. Whether it’s a manual generated list, an algorithmic list or an AI powered personalized list, you can modify and control that list more easily within the interface.

                        Lastly, you are able to introduce page item variations. It gives you the ability to quickly and easily build variations for simple tasks like localization and marketization. You also gain the ability to have those variations for A/B testing and server-side experimentation, as well as setting the stage for the ability to do that later with targeting and personalization.

                        Intelligent content experimentation

                        What is more, Microsoft is going to release in this wave intelligent content experimentation. They have a range of server-side experimentation capabilities that has partnered closely with Optimizely to be able to deliver. These capabilities will give you the ability to do true server-side AB testing.  (Optimizely is a market leader in both server side and client-side AB testing.)

                        Dynamics 365 Page designer

                        All of these are giving you the ability to exploit those variations as experiment control A and B variance and being able to split your traffic across them. Pages, slots, modules, lists, content items, and images. You can select any of those items and change them out with an experiment as a variation.

                        You can really control any granular part of the page or the entire page to be able to run an experiment and see what resonates with your customer. Once you understand what resonates, you can easily promote that page so that all customers will see that content.

                        New e-commerce modules

                        You’re geting the ability to purchase gift cards. You can purchase those with customer amounts, support for kits, support for pop-up cart. You can easily present a new pop-up cart to the customer, instead of using the traditional cart flow, if you so choose. You also gain the ability to have a color picker in the PDP, so you could use visual identifiers versus textual identifier.

                        Microsoft is also improving module extensibility and simplifying the overall component architecture and extensions and extensibility. You will be able to extend data actions, and define new extensions within those data actions. Thanks to this you can work more intelligently across modules as well as be able to work with third party data services.

                        New module abilities

                        With new modules you will gain the ability to pass contexts to modules within slots, so you can actually pass data between modules. The ability to pass module configs to components, so you can easily control the content flowing to components in terms of configuration settings.

                        Microsoft is also announcing preview of the social commerce capabilities. They will give you the ability to syndicate content out to a range of different social media platforms like Facebook, Instagram, Pinterest, WeChat. You will also have the ability to both sell content through as well as sell content in the social commerce

                        Intelligence, insights and analytics capabilities

                        Microsoft provides intelligence and insights to your products.  With recommendations from AI and machine learning you gain the ability to create store of the future.

                        Omni-channel capabilities.

                        First of all, you gain the ability to sell across modern payment methods that don’t have been ranges associated with them. It gives you the ability to capture, cancel, and refund orders through the system, and being able to support these payment methods across all the different retail channels.

                        Microsoft is going to provide a PayPal connector out of the box. It’ll be very similar to add-in connector. You’ll be able to use the connector for free and maintain it in perpetuity. But will also give you the ability to simply enter into your account details and start transacting. It’ll also bubble up in store starter kit, so that you can easily integrate PayPal into your e-commerce site. It facilitates start taking transactions online.

                        The ability to influence relevance and rankings.

                        You can make sure that the right products are appeared to the customer. You also gain the ability to personalize for a customer. You also can drive just what product results are shown to any given customer based on a range of factors such as products that they purchased, looked at in the past, or external factors. Thanks to this you can present the right type of products to a customer given their particular situation. It’s also gives you the ability to do sponsored products if you want to do advertising your products on your system. As well as the ability to do insights and analytics based on searches.

                        Customer service solutions

                        Integration with the Dynamics 365 Customer Service solution gives you the ability to drive customer service chats and virtual agents using the Microsoft Virtual Agent Architecture. You be can present those directly within an e-commerce site so that customers can easily ask questions, can interact with the virtual agent to be able to get support, make modifications to their orders, and work directly with any of the information that’s in the headless commerce engine. You are also able to surface this information within the call center so that customers can easily interact with their orders in details.


                        Microsoft gives you the ability to opt in and out of marketing. So if you have a direct marketing solution, you can enable this at the customer level to say whether or not they want to receive e-mail. So that when you’re at the point of sale system or when you’re in e-commerce, and you can sign up or sign out of getting marketing e-mails.

                        Customers behavior

                        You are also able to look at the duration since the customer signed up, so you can actually see how long a customer has been with your solution, as well as the ability to capture additional addresses and being able to have multiple addresses and select those for shipping. The Store System Health Check gives you the ability to view all the different systems running within your retail store.

                        As you can see Microsoft put a lot of effort to improve its commerce solution. We believe you and your company can gain a lot from these changes.

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                          Cloud migration – how to do it right?

                          Cloud migration is getting more and more popular. Almost everywhere you can hear about pros of cloud solutions. Paweł Prymakowski, CEO of IT Vision was a speaker at the meeting 1ClickToExpand: 10 creative ways to overcome the obstacles of system upgrade to Dynamics 365 Business Central. Paweł and other panelists were looking for the best way to overcome the limitations of upgrades.

                          As main obstacles of migration to the cloud speakers listed users’ attitude, competences, technical limitations (data size, warehouse) and business issues (mainly financial issues).

                          Two ways of cloud migration

                          Paweł emphasized that as an implementation partner, we offer our customers two ways of implementation. The standard SaaS (software as a service) cloud implementation is an excellent choice for smaller customers. It’s a cheaper solution that offers standard Business Central functions. The second solution that we propose to our customers is hybrid implementation (on Azure). This type of deployment is an appropriate path for larger customers. The hybrid approach allows to run individual functions, transfer large amounts of data or effectively integrate Business Central with other (external) customer systems.


                          For large companies using Dynamics NAV or Business Central solutions, the database limit can be a big obstacle in moving to the cloud in the SaaS model (software as a service). The solution is to use the PowerPlatform technology to store some data (e.g. scans) outside the ERP system itself

                          The participants of the meeting also noted the problem with localization, the need to learn new solutions, competency shortages or the reluctance of users to migrate to the cloud.

                          How to improve cloud migration

                          However, the panellists did not stop at listing the limitations. They proposed their own ideas that can improve migration to the cloud.

                          1. A clear set of procedures on how the partner can maintain control of the BC SaaS installation.
                          2. Clear list of differences / benefits, moving to the cloud.
                          3. Finding 5% of partners as pioneers and supporting them on their way.
                          4. Migration of customers at every noticed opportunity (even if they are small projects or it’s just a clean start) to Dynamics 365 SaaS now to gain additional visibility from the market and Microsoft.
                          5. Review the solutions and consider whether the company can run smoothly with the standard features of Business Central.
                          6. Using a different technology to store information outside the Dynamics 365 Business Central warehouse
                          7. Microsoft should introduce a different data storage configuration according to the standard functionality
                          8. CEE market partners should be proactive and suggest / vote for the functionality they need in Microsoft
                          9. Training is needed in building the competencies of solution architects

                          We believe that the move to the cloud is the future. Therefore, we encourage all companies that want to be pioneers and be the first to use cloud solutions that bring competitive advantages to full migration. However, we do not leave other customers without a solution. We are happy to offer them a hybrid migration to the Azure cloud.

                            Any questions? Contact us!

                            Dynamics 365 & Power Platform at Microsoft Ignite

                            The Microsoft Ignite conference is behind us. During this year’s meeting, we dicovered a lot of news from the world of Microsoft. Alysa Taylor (Corporate Vice President, Business Applications & Global Industry) and Muhammad Alam (Corporate Vice President, Dynamics 365 at Microsoft) during the Ignite conference focused on a new approach to work and preparing Microsoft users for the challenges that the future may bring.

                            The Microsoft ecosystem is a range of different applications for all types of business.

                            Dynamics 365 and Power Platform at Microsoft Ignite

                            Each application or solution can be adapted to the individual needs of the company. Thanks to that Microsoft products are a good choice to support the daily work of enterprises. They can be easily scaled or extended with new functionalities.

                            Microsoft offers solutions that support building the resilience of enterprises at every business level and help meet today’s challenges. What’s more, they allow you to proactively stay ahead of future opportunities – to reimagine the future. At the Microsoft Ignite conference, new Microsoft Power Platform and Dynamics 365 features were announced to help make this vision a reality.

                            News from Ignite – Microsoft Power Platform:

                            • Low code updates for professional developers with an integrated Microsoft Power Apps, Microsoft Power Automate, Microsoft Power Virtual Agents, and Microsoft Azure API Management experience to scale solutions through Power Apps with low-code and distribute through Microsoft Teams.
                            • Power Platform SDLC (software development lifecycle) workflows and templates with GitHub Actions.
                            • Power Virtual Agents and Microsoft Azure Bot Framework integration to build bots with no code, plus a simpler, one-click publishing experience on Teams.
                            • Deeper Power Apps and Teams integration, including Power Apps authoring app within Teams, Project Oakdale for a free low code data platform, and Teams visual style support.
                            • The preview of the Microsoft Power BI app for Teams which provides a central, personalized home for data in Teams will help customers scale insights across the organization by ensuring that insights are just a click away from where conversations are happening and where decisions are made.
                            • Power BI is now natively integrated with Excel and is easier than ever to discover and work with trusted Power BI datasets that are refreshed, governed, and secured directly in Excel.
                            • Two new Power BI offerings: Power BI Premium Per User as an entry point to Premium and a new on-demand capacity scale option for Premium customers.
                            • The preview of Microsoft Power Automate Desktop, bringing robotic process automation (RPA) to every desktop.

                            News from Ignite – Microsoft Dynamics 365

                            • A new first-party voice channel for Microsoft Dynamics 365 Customer Service, built on Microsoft Azure Communication Services.
                            • New add-ins for Microsoft Dynamics 365 Supply Chain Management: Cloud and Edge Scale Unit and Inventory Visibility.
                            • General availability of Microsoft Dynamics 365 ​Project Operations.

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                              Easy application development

                              This year’s Microsoft Ignite conference also focused on accelerated application development. To meet the growing trend of “fusion”, low-code or code first projects, Microsoft has made many improvements and investments. Thanks to them, it can ensure trouble-free cooperation between Power Platform, Microsoft Azure and Microsoft Visual Studio.

                              Power Platform

                              Power Platform is becoming more and more important product. The platform is constantly evolving to shape and scale the work with low code applications and new features. Changes in the Power Platform are intended to help professional developers quickly transform their business from scratch. All this using tools and languages that developers are already familiar with.

                              Apps from Power group

                              Microsoft has also made changes to Power Apps, Power Automate, Power Virtual Agents and Azure API Management. Thanks to the changes, all of these applications will now work together seamlessly. They will allow developers to scale low-code solutions with Power Apps and distribute via Microsoft Teams. Moreover, developers can create custom connectors and seamlessly upload them to dedicated Power Platform environments for easy discovery in Power Apps. In addition, Microsoft Azure Functions and Azure API Management can be used to enable individual developers to distribute Power Apps in Teams.

                              GitHub improves programming

                              To improve programming, Microsoft announced the introduction of the Power Platform to the platform where development teams collaborate on projects – GitHub. Professional developers can create their own SDLC workflows in the marketplace (software lifecycle) using GitHub Actions for Power Platform. They can also use preconfigured SDLC workflow templates.

                              Power Virtual Agents & Azure Bot Framework

                              In addition, Power Virtual Agents and Azure Bot Framework will now run seamlessly, allowing developers to build bots without code. Power Virtual Agents has also been improved to make it even easier for developers and users to publish to Teams with a single click.

                              Collaborative work extended with team insight into data. Allow everyone to make better decisions.

                              Microsoft Teams is a platform that has become an integral part of our lives. Both professional and private. It is also used for remote learning. Interactions in Teams are not only between people, but also between data. Now, Power BI in Teams is evolving to help everyone find and work on insights.

                              Power BI app for teams

                              Microsoft has introduced a new Power BI app for teams that provides a more streamlined experience for accessing Power BI reports in Teams, making it easier to collaborate with data and combine action insight with sample reports, automation, and easy sharing.

                              A preview of the new Power BI app for teams has been announced on Ignite. The app will enable users to quickly find, search and discuss data without leaving Teams. It’s a central, personalized storage in Teams, ensuring that information is always one click away from where conversations are taking place and decisions are being made.

                              For example, PayPal moved to Teams and added a tab for Power BI visualizations to Teams meetings, providing an easy way to easily share a project’s current status and goals as people join.

                              Power BI Premium

                              In addition to upgrading the Power BI service, Microsoft also provides broader analytics choices and scalability with two new Power BI offerings: User Power BI Premium as the entry point to Premium, and a new on-demand capacity scaling option for Premium customers. All this to enable flexible scaling of Premium nodes.

                              Automation for everyone

                              Microsoft constantly invests in robotic process automation (RPA). The acquisition of Softomotive opened doors to pare Power Automate with WinAutomation, enabling anyone to automate manual business processes across both legacy and modern applications.

                              Microsoft has introduced a preview of Power Automate Desktop. The service enables the automation of local processes and tasks, from simple data transfers between systems or image search to more complex business processes and workflows. Everything is available from the computer.

                              Faster results at Toyota thanks to Microsoft

                              These updates show what Microsoft solutions can do when everyone (from professional developers to non-technical users) across the company has access to code-less or low-code tools.

                              Microsoft showed three ways Toyota Motor North America (TMNA) enables everyone in the enterprise to troubleshoot problems using the Power Platform.

                              Power BI, Teams & Microsoft Azure Synapse

                              For example, the team is using Power BI, Teams, and Microsoft Azure Synapse to monitor their network and analyze the immense amounts of data that is created as part of that process, including surveys performed by their field travelers that are responsible for different regions. Toyota harnessed the full suite of Power Platform features plus Microsoft Azure Cognitive Services to rapidly build and deploy a Vehicle Delivery Quality app that improved accuracy and efficiency for field travelers collecting information. Plus, it gave them 100 percent coverage across their dealers enabling Toyota to better understand what dealers are doing right and improve the quality and safety of vehicles delivered to their customers.

                              Dynamics 365 updates. Company resistant to change

                              It goes without saying that every business must prioritize meeting customer expectations, even in times of change and uncertainty, in order to remain resilient and relevant to the marketplace. It now also needs to protect itself from the economic effects of the COVID-19 pandemic. To make it possible, Microsoft introduced new additions and updates to Dynamics 365 focused on the most critical customer satisfaction centers. The most important business areas today: services and supply chain, are specifically addressed in the appendices. These enhanced solutions are ready to use, yet quickly scale and adapt to create unique digital functions.

                              The first omnichannel solution, including native voice

                              Customer service is not just about building loyalty and customer retention. This is an essential way to understand how to better serve customers who rely on the company’s products and services. Nowadays, it is especially important to offer multiple ways of continuous communication. Dynamics 365 provides optimal customer service solutions for everyone in the company – from frontline employees and customer service management to solution implementers and administrators.

                              First-party voice channel

                              At Ignite, Microsoft announced the addition of a new first-party voice channel for Dynamics 365 Customer Service based on Azure Communication Services (available in preview). By integrating voice with existing multi-channel capabilities, the voice channel provides smooth, end-to-end customer service in a single cloud-based solution. The solution enables teams to deliver consistent, connected help across all channels. Features based on artificial intelligence help you solve problems faster, including offering real-time suggestions for employees and carrying out a sentiment analysis that starts working immediately (out-of-the-box feature). Moreover, with the Common Data Model, voice channel data natively integrates with pre-existing datasets – without data manipulation or reformatting.

                              Supply chain risk management and maintaining continuity of supply

                              This year, companies have had to deal with rapidly changing customer demand and severe disruptions in their supply chains. Most of them found it difficult to change quickly. In order to meet new requirements, companies are trying to increase flexibility and resilience in the way they operate by digitizing the entire supply chain.

                              New additions to Dynamics 365 Supply Chain Management

                              Therefore, during the Ignite conference, Microsoft announced two new additions to Dynamics 365 Supply Chain Management that will improve visibility and enable users to react quickly to changing demand and supply. They are: Cloud and Edge Scale Unit and Inventory Visibility.

                              Companies often struggle with latency and connectivity when running operations in remote facilities. Parallel, resource-intensive processes can lead to network latency and reduced productivity. New Cloud and Edge Scale Unit add-ons for Dynamics 365 Supply Chain Management bring the power of the intelligent cloud to the edge. Add-ins allow companies to run critical storage and production workloads at the edge using Azure devices. As a result, they increase resilience and ensure 24/7 operation, even in the event of a temporary disconnection from the cloud.

                              Inventory Visibility

                              The new Inventory Visibility add-in for Dynamics 365 Supply Chain Management enables high-volume retailers and manufacturers to easily handle millions of transactions every minute. It also allows for accurate, real-time multi-channel inventory determination. Enterprises can scale easily to fulfill orders from multiple channels on time and reduce shortages and excess inventory. The new feature is hyper-scalable and can also work with third-party systems.

                              Transform project-based services

                              The solutions Microsoft announced at Ignite share a common theme: they enable enterprises the speed and flexibility to adapt to change, build resilience in any industry, and exceed customer expectations. If your business has a project-based organization structure, it’s especially important to be able to adapt to the types of changes we’ve seen over the past few months.

                              Dynamics 365 Project Operations

                              Dynamics 365 Project Operations brings together and gives teams (Sales, Resource, Project Management, and Accounting) the visibility they need to deliver services to customers on time and on budget. Dynamics 365 Project Operations integrates with other enterprise systems. Thanks to this, it helps to drive business development in sales and delivery processes, without the need to integrate and replace existing systems. You can also easily scale Dynamics 365 Project Operations with Power Platform and other Dynamics 365 applications such as Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Human Resources, and Microsoft Dynamics 365 Customer Service.

                              Soon Microsoft will announce more news and solutions to better support companies in their daily challenges!

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                                New RamBase features and solutions!

                                However, the year 2020 also brought a lot of positive changes and news. Among them are undoubtedly New RamBase features and solutions. An ERP system perfectly suited to production and distribution companies.

                                Discover new RamBase features and solutions

                                New RamBase features
                                • A modernized interface of the mobile application
                                • Access to invoices approval from the mobile app. Thanks to this, you can manage invoices on the go, all you need is access to the phone.
                                • New cost method in the finance section. The FIFO method gives more management options to international companies
                                • Open supplier and customer portal. Any company using RamBase can offer access to the supplier and customer portal. By giving them access to the basic self-service options of the RamBase system. The portal facilitates the support of suppliers and customers, and also allows them to help themselves.
                                • Single sign-on feature. The solution simplifies access to all system functionalities. It requires only one username and password, thanks to which you have access to all solutions.

                                Users appreciate the RamBase system!

                                New RamBase features

                                During this year’s conference, we also got to know the new story of the RamBase customer. Seagarden used multiple distributed management systems. The company wanted to change this by looking for an ERP system from other suppliers, but they were not able to meet the company’s requirements and expectations. Only the implementation of the RamBase system allowed Seagarden to improve the functioning of the company. And the organization obtained a solution perfectly suited to their needs.

                                In Poland, companies also appreciate the system. IT Vision implements RamBase at a new customer. More information coming soon!

                                Continuous development and improvement of the system

                                The RamBase system is developing and better and better adapted to the expectations of customers. We also make sure that the system is friendly to the Polish user. Seeing the new changes and directions set by RamBase, we are glad that we can offer a solution on the Polish market.

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                                  Microsoft Endpoint Manager

                                  Microsoft Endpoint Manager – productivity from any device, anywhere

                                  Brad Anderson (Corporate Vice President of the Commercial Management Experiences) at Microsoft Inspire talked about the importance of Microsoft Endpoint Manager and Microsoft 365, the move to the cloud and the importance of cloud solutions

                                  Anderson began by recalling what the pandemic has taught us as entrepreneurs.

                                  1. You have to be in the cloud for agility and access.
                                  2. The importance of conditional access and zero trust.
                                  3. Keep your remote users just as productive, secure and efficient (or more).
                                  Microsoft Endpoint Manager, Microsoft 365

                                  Changed spending priorities

                                  Undoubtedly, the new situation has changed the priorities of spending. COVID-19 will have a major impact on the finances devoted to IT. 33% of companies predict that total IT spending in the coming years will be lower than forecast. By contrast, 41% believe they will stay the same.

                                  Greater importance of safety and mobility

                                  Brad Anderson predicts that due to the current situation, companies will increase and strengthen areas such as cybersecurity, remote work, infrastructure services, mobile end devices and company management mobility. All these areas can be built and extended around Microsoft 365. Productivity, management, identity, but also security can be built around Microsoft’s platforms(including Microsoft Endpoint Manager). Importantly, the solutions are appreciated by IT and users. They are also distinguished by high trust among everyone.

                                  Microsoft Endpoint Manager, Microsoft 365

                                  Anderson encourages you to move your work and solutions to the cloud. It is important to modernize solutions also among your customers. Moving to the cloud and becoming more and more digital companies is an opportunity for success in the current situation. The trend of migration to the cloud is already visible. Companies that fail to do so in time will have less chance of doing well in an age where more and more activities are carried out online.

                                  Microsoft 365 and Microsoft Endpoint Manager undoubtedly increases work efficiency and user satisfaction.

                                  In support of this thesis, Anderson cites some data on the use of Microsoft 365:

                                  • 85% reduction in boot time
                                  • Instant resume
                                  • 2x battery life
                                  • 85% reduction in crashes

                                  Importantly, the improvements are noticed by users.

                                  Microsoft 365 also affects employes:

                                  • 38% more likely to feel that their PC experience helps them best serve customers/stakeholders
                                  • 75-point increase in net promoter score.
                                  • 121% more likely to feel valued by their company.  
                                  Endpoint Manager, Microsoft 365

                                  If you are not convinced yet, is it worth implementing Microsoft solutions? Click on the link and find out more:

                                    Make an appointment for a free system presentation

                                    Microsoft Inspire – news and the of 2020.

                                    Microsoft Inspire is 3 days of conferences devoted to Microsoft solutions. This year’s conference was unlike any other. First, it was entirely organized online. Of course, virtual meetings will never replace impressions from real meetings. However, thanks to the new formula, this year’s conference attracted more participants than any previous edition.

                                    For years, Microsoft has been developing solutions supporting remote work and migration of systems and applications to the cloud. In a difficult year, in which we all work remotely, much more than ever before, the speakers naturally focused on remote work and work mobility.

                                    Nick Parker, CVP in Microsoft, has summarized the most important numbers.

                                    The year 2020 is among others:

                                    • 4,1 billion Teams meeting minutes per day.
                                    • 75 million of daily active Teams users
                                    • 1 billion Windows monthly active devices
                                    • 134 million of enterprise mobility installed seats
                                    • 30% server products and cloud services revenue growth
                                    Microsoft Inspire

                                    All of this data shows that we are becoming more and more mobile. We are investing more to be able to work remotely – from any place, at any time.

                                    Microsoft Teams

                                    It is also worth to emphasize the great importance of Teams in remote work. Without this tool, it is difficult to imagine on-line meetings and mobile work. Microsoft Teams offers many opportunities for work, meetings, document sharing or presentations.

                                    Some companies may need additional Teams solutions. During Inspire, Microsoft announced that it will meet such needs. Microsoft announced the release of a new solution, which is Microsoft Dataflex. The platform allows anyone to easily create and implement applications and intelligent chatbots. Everything in Teams using Microsoft Power Apps and Microsoft Power Virtual Agent.

                                    Learn more about Microsoft Dataflex: CLIK HERE

                                    Cloud solutions

                                    Microsoft Inspire also puts a lot of weight on cloud solutions. Microsoft’s systems and applications are based on three main clouds – Azure, Microsoft 365 and Dynamics 365. All to offer intelligent solutions.

                                    microsoft inspire

                                    The speakers did not forget about Dynamics 365, Microsoft 365, IoT, Power Platform and Power Apps solutions.

                                    Microsoft cares about its customers in these difficult times. It offers them solutions that help them meet the challenges of 2020 and develop their companies despite changes.

                                    “The new normal is now our normal.” Microsoft is doing everything possible to make it digital, cloud-based and customer-oriented and his customer-oriented.

                                    More about news from Microsoft Inspire soon on www.itvision.pl/en and LinkedIn

                                      Make an appointment for a free consultation

                                      Microsoft extends AI offer with computer vision!

                                      The role of image detection and recognition is constantly increasing. The use of computer vision improves the functioning of enterprises and helps them increase profits. With this technology, retailers can better manage their physical spaces, gaining a better understanding of customer behavior.


                                      Retailers can better manage store space by gaining a better understanding of customer behavior. Most salespeople do not have the right data to track the real behavior and actions of customers. This leads to a loss of cost management options and increased revenues.
                                      Microsoft Dynamics 365 Connected Store fills this gap. It uses computer vision, and IoT (Internet of Things) sensors to better understand space. Thanks to this, it optimizes business operations and helps meet customer expectations thanks to real-time observation data.

                                      Image recognition features

                                      computer vision

                                      Image recognition features unlock the ability to better understand and manage e.g. store space. Microsoft is trying to simplify the process of customizing solutions for each unique space so as to optimize the company’s results. It also cares about the security and control of its own data. There is no need to share information with Microsoft or other providers.

                                      To improve the quality of computer vision analysis, Microsoft took over Orions Systems. It is a pioneer in the development of large-scale, hybrid, intelligent vision systems. The systems are focused on machine learning “in the loop” in conjunction with services that can be adapted to the operation of one device or to scale to support large-scale network topology.

                                      Orions Systems has a good reputation and leading technology for companies that want to collect and analyze high-value data, especially in video content and images. The acquisition brings additional technologies to Microsoft solutions. Technologies will allow solutions such as Dynamics 365 Connected Store and Microsoft Power Platform to offer retailers and other entrepreneurs a new way to build and train their own artificial intelligence models to customize and optimize the way they learn from their physical space.

                                      This additional set of tools will work well in scenarios that go beyond what is currently offered as standard in the system. It can adapt to the truly unique dimensions and needs of their physical spaces.

                                        Any questions? Contact us!

                                        Get to know the best rated ERP systems by users!

                                        The ranking of the best ERP systems takes into account the level of user satisfaction with the entire system and its individual functional areas. Importantly, the review shows the level of satisfaction of real users from the use of systems. Thanks to this approach to the ranking, we can see which solutions work best in enterprises.

                                        Microsoft Dynamics NetSuite ranking

                                        Once again, we are pleased with the high results of ERP systems that we offer to our costomers. Among the leaders of the “magic quadrant” there were also Microsoft Dynamics solutions or the NetSuite system.

                                        Microsoft solution collects major awards in almost all categories. Importantly, he also did not collect any negative feedback. The overall level of satisfaction is very high.

                                        As many as 84% of users of Microsoft Dynamics 365 Finance and Operations recommend their ERP system. It is also worth noting that in the ranking another solution offered by IT Vision – Oracle NetSuite is well placed.

                                        Overall summary

                                        In the overall summary of resource management systems, Microsoft Dynamics 365 ranks 1st. Also on the top is the solution from Oracle, NetSuite, in 4th place. This category takes into account the result of satisfaction, which consists of: Net Emotional Footprint, supplier capabilities, product features and probability of recommendation. The net emotional footprint measures the user’s emotional response ratings (e.g., reliable, respectful, honest).

                                        Microsoft Dynamics NetSuite ranking


                                        In terms of capabilities of the Microsoft Dynamics system provider, it also ranks first. The table below shows the level of satisfaction of system users from various areas of system functionality. Importantly, the NetSuite system is also high on the list.

                                        Microsoft Dynamics NetSuite ranking

                                        What is more…

                                        Microsoft Dynamics 365 is a leader in most rated categories. It is best rated in terms of the quality of required and standard system functions. It is also appreciated when it comes to:

                                        • creating business value,
                                        • range and quality of functions,
                                        • product strategy and pace of improvement,
                                        • usability and intuitiveness of use,
                                        • ease of customization,
                                        • ease of implementation.

                                        Oracle’s NetSuite system also scores very well in these categories.

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                                          Source: https://www.softwarereviews.com/

                                          Magic Quadrant for Cloud ERP

                                          Gartner presented Magic Quadrant for Cloud ERP for Product-Centric Enterprises. Among the solution leaders were two ERP systems offered by IT Vision – Microsoft Dynamics 365 as well as Oracle NetSuite Cloud and ERP. The RamBase system we offer has also been appreciated

                                          Magic Quadrant Microsoft Dynamics and NetSuite

                                          Gartner about Microsoft Dynamics 365

                                          In the case of Microsoft solutions, the company primarily assessed the finance and supply chain management module.

                                          Microsoft is a visionary in this chart due to the wide ERP functionality, native integration with the Azure platform and many available technologies. It is available in many countries in many languages.

                                          As the main advantages of the system Gartner indicates a high level of customer satisfaction with the Azure platform. The platform uses innovative analytical methods, built-in Power BI and multidimensional analytical functions. It’s all in real time. In addition, the platform offers a PowerApps solution that allows users to create applications and integrate them with the system. What is more, customers highly rated the system’s operational capabilities. An important aspect of the solution is also the possibility of its extension and development. Platform users also appreciate the FastTrack implementation path as a useful element at the system implementation stage.

                                          Gartner about Oracle Netsuite ERP

                                          NetSuite can boast of many successes in providing cloud solutions, good administration and operational functionality. Everything is available in one cloud package that is open and can be easily extended. The system has operational capabilities perfectly suited to the needs of medium-sized enterprises of low and medium complexity, as well as for retail companies and wholesale distributors. NetSuite has a growing partner ecosystem to support many global regions.

                                          NetSuite applies a strong geographical strategy, using Oracle’s international reach and marketing to increase its own capabilities. Importantly, NetSuite also increased product locations to support product-oriented enterprises with multiple locations. Thanks to this, it also supports moderately complex enterprises with one ERP package.

                                          The solution has also won high user reviews. Users especially appreciated contract negotiations and the added value created by the solution. They also pointed its integration and ease of implementation as an advantages of the system. This is due to the SuiteSucess methodology, which allows quick configuration and implementation.

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                                            Source: www.gartner.com

                                            Tech Talks Summit 2020, the largest Technological Conference in Poland

                                            The conference was focusing on 3 Microsoft clouds and project management:

                                            • Microsoft Azure. The role of advanced data analytics and artificial intelligence. The path also focused on technology-based tools and how they support companies in their day-to-day operations.
                                            • Microsoft Dynamics 365. Sessions concerned customer relationship management in times of social distance. Issues related to efficient digitization of management processes and quick response to changes were also raised. There were also discussed solutions based on the no-code / low-code platform – that is the environment for creating IT solutions that does not require specialized programming knowledge.
                                            • Microsoft 365. In this block, Microsoft speakers focused on remote work, changes in enterprises and building business scenarios. All based on the Microsoft Teams solution.
                                            • Projects. The fourth thematic path focused on projects and project portfolio management.

                                            The speakers emphasized that in recent years Central and Eastern Europe has become a direction in which Microsoft invests more and more physical resources and knowledge. A great example is the largest technological investment in the history of Poland. Microsoft is investing billions of dollars in creating the Digital Poland Valley

                                            Read more: LINK

                                            Polish Digital Valley is becoming a reality

                                            One of the main speakers at the conference was Jean Philippe Courtois, Executive Vice President and President of Microsoft Global Sales, Marketing and Operations.

                                            Microsoft remote work

                                             „Poland is a remarkable country, with an opportunity to become the digital heart of Europe. The amount of IT talent, its thriving start-up community and the rapid transformation of established business are key indicators that the Polish Digital Valley is becoming a reality emphasizes J.P. Courtois

                                            5 patterns for success

                                            J.P. Courtois showed 5 patterns, which are crucial for the future of business. They are:

                                            1. Remote everywhere
                                            2. Digital everything
                                            3. Empowering first line workforce
                                            4. Accelerated digital transformation
                                            5. National digital empowerment plan
                                            Microsoft remote work

                                            Adaptation to the new reality in the age of the COVID-19 epidemic is necessary to maintain an efficient company. However, it is necessary to make the essential changes to meet the challenges that have been set before us.

                                            Remote work and digitization

                                            One of the results of current situation is large increase of people working remotely. A great tool to support this kind of work is Microsoft Teams application. J. P. Courtois reports that even 74% of CFOs currently plan to have their employees maintain remote work opportunities even after a pandemic.

                                            Remote work and process digitalization are crucial when it comes to enterprises development. As excellent examples of transformation and remote work, Courtois gave Żabka, who created an application supported by artificial intelligence (AI). As a result, the company can provide customers with better and more personalized access to services. The application also supports the enterprise by improving the planning and management of localized product offers. Courtois also mentioned the Telemedico company, which thanks to the digitization of processes and services tripled the number of online medical consultations reaching 100,000.

                                            Process automation

                                            J. P. Courtois also emphasized the essence of the Power Platform solution. Thanks to the platform, front-line employees can automate processes or workflows without knowing the code or coding rules. The result of their work can be easily transferred to company backends and improve the work of the entire company.

                                            During his presentation, Courtois also pointed out that the “winners” of the current situation will be people and companies that will accelerate their digital transformation. National support programs are very important to meet this challenge. In Poland, thanks to the involvement of Microsoft, the Digital Valley was created, which is an excellent support for enterprises in their digitization.

                                            If you know that you would like your company to take the next step towards digitization, please contact us

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